More than anything, YES is the spirit of enterprise and enthusiasm that powers Hong Kong. Whatever your ambitions and however you define success, we empower you to connect with the things that will help you make YES happen.
1O1O
iPhone X
Learn More about
iPhone X
iPhone 8
Learn More about
iPhone 8
Comparison
Service Plan
Apple Care+
 
Terms and conditions:
The above offers are only applicable to customers who must subscribe to a designated 6GB 1O1O Digital Life Plan plus value-added services to the value of at least $39 per month (if applicable) for a commitment period of 12 months or above, and purchase an iPhone 8 or iPhone 8 Plus. A MTR/Tunnels/Mobile Licence/Administration Fee of HK$18 per month is payable. Prepayment is required (amount depends on device and service plan chosen). The prepayment amount will be credited to your 1O1O account by installments during the commitment period.

+ i-GUARD Phone & Tablet Repair Plan
  A free 12-month i-GUARD Phone & Tablet Repair Plan (“this Repair Plan”) is applicable to personal customers of 1O1O service subscription plans purchasing a designated device model of retail price HK$2,000 - HK$12,888 or below from 1O1O or designated retailers*. The customer must subscribe to a new (or renew) a designated mobile service plan^ ; complete registration at http://www.i-guard.hk/eng/uad-register/ within 30days of purchase of the mobile device and continue to be subscribed to the designated 1O1O mobile service plan throughout the term of this Repair Plan. This Repair Plan is provided by HKT Financial Services (IA) Limited and is subject to its terms and conditions. Please visit http://www.i-guard.hk/eng/uad/overview.htm for details. *The designated retailers include Fortress, Broadway, Wilson, Suning, Chung Yuen Electrical, Apple Store, Apple.com, 1Spot, AV Life, Circle Digital, CMK, Design Group, FOXX, HMV, i World, In-Smart, LANE CRAWFORD, MP Mall, New Horizon, Raakee, Studio A, Sunion, Sunshine Telecom, Ultimate, WHYNOT TECHNOLOG, 3 Hong Kong, SmarTone, China Mobile Hong Kong and China Unicom. ^With a commitment period of 12 months or above and by signing to a designated value-added services valued at $39 or above per month simultaneously (if applicable) within 30 days of device purchased. An $18 per month MTR/Tunnel/Mobile Licence/Administration Fee is payable for signing to any service plan.

# Terms and conditions for free Always-Be-Connected 24-hour Pass in Zone A & B only:
1. It is applicable to designated personal customers only. You are required to subscribe to the designated service plan on or before April 30, 2018, for a commitment period of 12 months or above (“Commitment Period”) and register IDD and roaming service upon service plan subscription, in order to get the 2 days of Always-Be-Connected 24-hour Pass package for free (“Free Passes Package”).
2. Free Passes remain valid during the Commitment Period with your monthly mobile service plan, and are applicable only to designated Asia Pacific destinations (i.e. Roaming Zones A and B).
3. Free Passes Package apply only to primary SIM card and not supplementary SIM cards.
4. Additional passes, or passes used by supplementary SIM cards, will be charged for at the prevailing rates.
5. Unless specified otherwise, Free Passes cannot be used in conjunction with any other discount, offer or promotion. It is non-transferable nor exchangeable for cash or other products/services.
6. Always-Be-Connected Data Pass is subject to the terms and conditions of our Mobile Service Agreement, as well as terms and conditions dictated by any third-party supplier.
7. Please visit http://1010.com.hk/e/datapass for more information on Always-Be-Connected Data Pass charges and service details.

Photos for reference only. Offer available while stocks last. Offers cannot be used in conjunction with other discounts, offers or promotions. Terms & Conditions apply. Please contact our staff for details.


Ultimate Data Transfer Service*
Direct transfer of phonebook, WhatsApp message records^, SMS, videos, photos, music and ringtones is carried out at high speed from one handset to another.
FWD Annual Travel AccidentCare Insurance
Comprehensive yearly travel accident protection anytime, anywhere. No more worry about travel protection! (maximum limit: HK$2,000,000)
Get through to our
personal assistant service

simply by dialing 171010.
Professional handset tutorial
Our tutorials have been designed to help you utilize your handset"s functionality to the full. Click here for tutorial schedule and registration.
Protect your eyesight
Free Vision Protective Shield to filter out up to 99% of potentially-harmful high-energy short-wave blue light.
Caring services
Welcome to any 1O1O Center for complimentary beverages. Caught in the rain? Umbrellas are ready for customers in need.
Protect your handset
Free handset sterilizing service.
   

* Data transfer service is applicable only to designated 1O1O customers, currently available major mobile OS platforms and certain device models. Please contact our shop staff for details.
^ WhatsApp data transfer is temporally available only on Android devices.
+ 450Mbps is our network specification for downlink of 4G LTE-A network (with 50Mbps for uplink) provided via three sections of 20MHz continuous 4G spectrum each, which is only available to designated locations with the use of a compatible CAT 9 device. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors. Compares to other commercially launched mobile networks available to customer in Hong Kong as of 1 January 2017.
*The network specification of maximum download speed of iPhone 7 & iPhone 7 Plus of our network is 300Mbps. 300Mbps is our network specification for downlink of 4G LTE-A network (with 50Mbps for uplink) provided via two sections of 20MHz continuous 4G spectrum each, which is only available to designated locations with the use of a compatible CAT 6 or CAT 10 device. Actual speeds that customers experience are less than the specifications and will be affected by the device used, locations, network conditions and other extraneous factors. Compares to other commercially launched mobile networks available to customer in Hong Kong as of 15 Sep 2015.
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iPhone 8 | 8 Plus | X Service Plan
Mobile FeeΔ $529 $609 $799
Local Mobile Data Usage
Close
Local Mobile Data Usage Reference Table
Remark: The above data usage is for reference only. Actual usage may vary due to file size.
6GB+2GB 6GB+6GB 10GB+10GB
Club Member Rewards -
  • Enjoy free 2GB China Roaming Data every month-
  • “86-Easy” Complimentary mainland mobile number§
Local Basic Voice Minutes Unlimited
Local Intra-network SMS 10,000
Local Wi-Fi usage@ Unlimited (over 20,000 hotspots)
IDD Minutes* 100 200
International SMS 10
Local MMS 200
Rewards and complimentary exclusive services=
Hong Kong-based
customer loyalty
program
Payment Service
Compatible with
Apple Pay
3-month WeChat Data
Package
12-month i-Guard
Phone Repair Plan&
Local Mobile Data Top-up Plan~
Top-up data Package $50/GB
Capacity Data Package^ - Get 24/7 hassle-free mobile internet use
for just $150 $50/month
Speed Data PackageΩ - Get an extra
10GB for just
$150 $100/month
iPhone 8
64GB Handset price $0 $0 $0
Service rebate $60 $150 $200
Prepayment $4,799 $4,799 $4,799
256GB Handset price $0 $0 $0
Service rebate $10 $100 $150
Prepayment $5,899 $5,899 $5,899
iPhone 8 Plus
64GB Handset price $0 $0 $0
Service rebate $30 $110 $160
Prepayment $5,499 $5,499 $5,499
256GB Handset price $0 $0 $0
Service rebate - $60 $100
Prepayment $6,699 $6,699 $6,699
iPhone X
64GB Handset price $180 $0 $0
Service rebate - $80 $120
Prepayment $6,919 $7,099 $7,099
256GB Handset price $1,280 $0 $0
Service rebate - $20 $60
Prepayment $7,019 $8,299 $8,299

Terms and Conditions

Δ You are required to subscribe to this service plan plus designated value added services to the value of not less than $39 per month for a commitment period of 12 months or above. If your selected VAS are terminated or cancelled at any time within the commitment period, you will need to select other VAS so the total monthly fee for the VAS you subscribe to shall not be less than $39 per month. Handset prepayment and prepayment of extra three monthsfees are required (amount depends on the device you choose and service plan subscription) is required, the amount of which will be credited to your 1O1O account by installments during the commitment period. You are required to pay a MTR/Tunnels/Mobile License/Administration Fee of $18 per month.
This offer is applicable for The Club Member for subscribing to the designated Service Plan.
- China roaming data (❝Service❞) is available to selected personal account customers of designated 1O1O service plan subscriptions who have activated IDD, roaming service and subscribe to Always-Be-Connected Data Pass service. It is subject to related Terms and Conditions. The Service is not applicable to Greater China Service Plan, Data only Service Plan and the service plans not support the data roaming service. Required subscribe to designated service plan and subscribe a minimum commitment period of 12 months or above (❝Commitment Period❞). The Service included usage applies to use in Mainland China only. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month. This Service included usage will take priority in deduction of data roaming usage in Mainland China. Customer may choose use Always-Be-Connected Data Pass for continued use of data roaming service (roaming charges apply). For service details and charges of Always-Be-Connected Data Pass, visit http://1010.com.hk/e/datapass.
§ You are required to complete the registration of the "86-Easy" value-added service (❝this Service❞) via the 1O1O mobile app (❝Mobile App❞). If registration of this Service via hotline or 1O1O center, a designated commitment period is required.
When you subscribe to this Service, you will be randomly allocated a China mobile number (❝PRC Mobile Number❞). This PRC Mobile Number cannot be ported-out to other mobile operator. You can receive Short-Message-Services (❝SMS❞) via your designated PRC Mobile Number and send SMS to the applicable service provider(s) in mainland China and mobile numbers provided by the mobile service providers in mainland China on the Mobile App. The applicable service provider(s) in mainland China may be subject to change from time to time. Please call our customer service hotline at 28881010 for details. You are required to subscribe this Service by paying the relevant Charges for the designated Commitment Period (if applicable). If you choose to terminate this Service before the expiry of the Commitment Period, you will be required to pay an early termination charge equivalent to the sum of the monthly fees of this Service for the remaining months of your Commitment Period. This Service can only be used via your Mobile App.
Maximum storage of SMS in Mobile App Inbox is 200. Basic Sent SMS Monthly Quota is 10, monthly cycle will be reset by 1st day of each month. No more SMS can be sent out once quota has been fully used or SMS Storage is full. You are responsible for deleting and backing-up your SMS in Inbox anytime. We are not liable for any loss or irretrievable SMS.
When this Service is terminated, the assigned China PRC Mobile Number will be regarded as surrendered by you with immediate effect. Moreover, you will not be able to view or retrieve any SMS from the Mobile App. CSL Mobile Limited reserves the right to revise these Terms and Conditions without prior notice. In case of dispute, the decision of CSL Mobile Limited shall be final and binding. Visit http://www.1010.com.hk/jsp/our_services/86/86_easy_tch.htm for service details and terms & conditions.
@ Local Wi-Fi Service: Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi enabled devices. For details, please refer to http://www.1010.com.hk/wifi.
* The monthly free 100/200 minutes IDD Minutes included in the service plan applies to Primary SIM Card only, not applicable to Supplement SIM. Service Plan included IDD 001 IDD Minutes only apply to voice calls made in Hong Kong to the following 13 destinations: China, Macau, Taiwan, USA (excluding Guam, Puerto Rico, US Virgin Islands, American Samoa and Northern Mariana Islands), Canada, UK, Singapore, Malaysia, Thailand, Japan, South Korea, Philippines and Australia but excludes voice calls made to premium numbers (being numbers other than normal fixed and mobile numbers, e.g. infoline numbers or special service numbers, where premium rates may apply to calls to these premium numbers) and satellite numbers of these destinations. For details of user guide, the Thereafter Charges and other IDD Charges, please refer to our website http://1010.com.hk/e/idd001.
= Tap & Go Payment Service is subject to the relevant Terms and Conditions. For details, please visit Tap & Go website at www.tapngo.com.hk (Stored Value Facilities Licence Number: SVF0002).
3-month WeChat Data Package: WeChat Data Package provides local mobile data for using some designated WeChat features. The VAS will be cancelled automatically after the 3-month free period. To continue using the VAS, you are required to subscribe to the VAS again. The fee of WeChat Data Package is $8 per month, subject to change from time to time. Please visit http://1010.com.hk/wechat for details.
& A free 12-month i-GUARD Phone & Tablet Repair Plan ("this Repair Plan") is applicable to personal customers of 1O1O service subscription plans purchasing a designated device model of retail price HK$2,000 - HK$12,888 from 1O1O or designated retailers* in Hong Kong for drop / crush / liquid / water damage, broken screen due to accident and one time only subsidy to purchase a new device for total damage. The customer must subscribe to a new (or renew) a designated mobile service plan^ ; complete registration at http://www.i-guard.hk/eng/uad-register/ within 30 days of purchase of the mobile device and continue to be a personal customers of 1O1O service subscription plans throughout the term of this Repair Plan. This Repair Plan is provided by HKT Financial Services (IA) Limited and is subject to its terms and conditions. Please visit http://www.i-guard.hk/eng/uad-register/ for details and the designated retailers. With a commitment period of 12 months or above and by signing to a designated value-added services valued at $39 or above per month simultaneously (if applicable) within 30 days of device purchased. An $18 per month MTR/Tunnel/Mobile Licence/Administration Fee is payable for signing to any service plan.
^ Capacity Data Package (❝Service❞): You may enjoy this Service by subscribing to our designated mobile service plan. If you have already subscribed to our Service and have a Commitment Period with us, we will align the Commitment Period of this Service with your monthly mobile service plan. If there is no Commitment Period in your existing service plan, the Commitment Period of this Service will be 24 months. When monthly Mobile Data usage reaches the data entitlement of your monthly service plan, you can continue to use the Mobile Data service without speed throttling. However, you will be allocated with less network resources for access subject to the prevailing network conditions and your service experiences may be affected. For details, please refer to www.1010.com.hk/e/data-package.
Speed Data Package: You may enjoy this Service by subscribing to our designated mobile service plan. If you have already subscribed to our Service and have a Commitment Period with us, we will align the Commitment Period of this Service with your monthly mobile service plan. If there is no Commitment Period in your existing service plan, the Commitment Period of this Service will be 24 months. For details, please refer to www.1010.com.hk/e/data-package.
Unless otherwise specified, this offer cannot be used in conjunction with any other promotional offer or discount.
  1. Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 10,000 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.2 per Intra-network SMS; $0.8 per Inter-network SMS; and $3 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged.
2. Local Thereafter Charge for MMS: $2 per MMS.
3. The local Mobile Data service will stop when you use up the monthly local Mobile Data usage included in your Service Plan and will resume at the beginning of the next bill month.
4. When your local Mobile Data usage reaches around 70% and 90% or such other level as may be specified by us from time to time ("Specified Data Usage Level") and around 100% of the local Mobile Data usage of your Service Plan, notification will be sent to you by (a) SMS and/or (b) email (to the email address given by you for receiving Local Data Usage Alert after verification) ("Local Data Usage Alert").
5. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to send or receive any Local Data Usage Alert.
6. Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan.
7. Unless otherwise specified, Service Plan included usage applies to local use only. For details on roaming and international charges, please refer to our website www.1010.com.hk.
8. Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute.
9. When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting.
10. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month.
11. Only certain devices support the 3G or 4G network.
12. Actual speeds experienced will be considerably less than the theoretical speeds obtainable on a 3G/4G network and may vary due to internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors.
13. You expressly understand and agree that your use of the Mobile Service is at your sole risk, and the Mobile Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or any other equipment or device or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of any part of the Mobile Service.
14. Terms and conditions of the services included in the Service Plan (if any and if applicable) apply, for details please refer to our website www.1010.com.hk.
15. We reserve the right to terminate or change these Service Plans, offers or terms and conditions at any time without prior notice. Please refer to our website www.1010.com.hkor visit our shops for the latest version. We reserve the right to make the final decision in the event of any dispute
 
~Top-up Data Package Terms and Conditions
1. The Top-up Data Package is applicable to selected Service Plan(s) only.
2. The fee of the Top-up Data Package is subject to change from time to time and you will be charged the fee prevailing at the time of your subscription.
3. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of that bill month.
4. The local Mobile Data service will stop when you use up the local Mobile Data usage included in your Top-up Data Package and the service will resume in the next bill month or when you subscribe to another Top-up Data Package.
5. We reserve the right to terminate or change this Top-up Data Package or these terms and conditions at any time without prior notice and to make the final decision in the event of any dispute.
 
Protection for your iPhone
AppleCare+ for iPhone extends your repair coverage and technical support to two years from the original purchase date of your iPhone. And it adds coverage for up to two incidents of accidental damage from handling, each subject to a service fee of HK$228 for screen damage, or HK$788 for any other damage¹ .
Apple hardware coverage
AppleCare+ provides repair or replacement coverage, both parts and labor, from Apple-authorized technicians. Coverage includes the following:

  • Your iPhone
  • Battery
  • Included earphones and accessories
  • Coverage for up to two incidents of accidental damage, each subject to a service fee of HK$228 for screen damage, or HK$788 for any other damage.
Software support included
With AppleCare+ for iPhone, Apple experts can help troubleshoot issues with your iPhone, iOS and iCloud, and Apple-branded apps, including:

  • Using iOS and iCloud
  • Questions about Apple-branded iPhone apps such as FaceTime, Mail, and Calendar
  • Connecting to wireless networks
One stop for technical support
Because Apple designs the iPhone, iOS, and many applications, the iPhone is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • Direct access to Apple experts
  • Carry-in repair: Take your iPhone to an Apple Retail Store or other Apple Authorized Service Provider
Legal:

AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. Purchase of the plan is not required to purchase the iPhone. AppleCare+ is subject to acceptance of the Terms and Conditions. For complete details, see terms at www.apple.com/legal/sales-support/applecare/applecareplus.

In Hong Kong, Apple is the obligor in relation to all obligations under this Plan apart from the accidental damage from handling coverage. For the accidental damage from handling coverage, AIG Insurance Hong Kong Limited is the insurer under this Plan.

¹ Service coverage is available only for the iPhone and its original included accessories that are defective in materials or workmanship or for batteries that retain less than 80 percent of their original capacity. The replacement equipment that Apple provides as part of the repair or replacement service may be new or equivalent to new in both performance and reliability. See terms at http://www.apple.com/legal/applecare/applecareplusforiphone.html for full details.

Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.

Service coverage may be subject to certain restrictions.
Terms and conditions:
The above offers are only applicable to customers who must subscribe to a designated 6GB 1O1O Digital Life Plan plus value-added services to the value of at least $39 per month (if applicable) for a commitment period of 12 months or above, and purchase an iPhone X. A MTR/Tunnels/Mobile Licence/Administration Fee of HK$18 per month is payable. Prepayment is required (amount depends on device and service plan chosen). The prepayment amount will be credited to your 1O1O account by installments during the commitment period.

+ i-GUARD Phone & Tablet Repair Plan
  A free 12-month i-GUARD Phone & Tablet Repair Plan (“this Repair Plan”) is applicable to personal customers of 1O1O service subscription plans purchasing a designated device model of retail price HK$2,000 - HK$12,888 or below from 1O1O or designated retailers*. The customer must subscribe to a new (or renew) a designated mobile service plan^ ; complete registration at http://www.i-guard.hk/eng/uad-register/ within 30days of purchase of the mobile device and continue to be subscribed to the designated 1O1O mobile service plan throughout the term of this Repair Plan. This Repair Plan is provided by HKT Financial Services (IA) Limited and is subject to its terms and conditions. Please visit http://www.i-guard.hk/eng/uad/overview.htm for details. *The designated retailers include Fortress, Broadway, Wilson, Suning, Chung Yuen Electrical, Apple Store, Apple.com, 1Spot, AV Life, Circle Digital, CMK, Design Group, FOXX, HMV, i World, In-Smart, LANE CRAWFORD, MP Mall, New Horizon, Raakee, Studio A, Sunion, Sunshine Telecom, Ultimate, WHYNOT TECHNOLOG, 3 Hong Kong, SmarTone, China Mobile Hong Kong and China Unicom. ^With a commitment period of 12 months or above and by signing to a designated value-added services valued at $39 or above per month simultaneously (if applicable) within 30 days of device purchased. An $18 per month MTR/Tunnel/Mobile Licence/Administration Fee is payable for signing to any service plan.

# Terms and conditions for free Always-Be-Connected 24-hour Pass in Zone A & B only:
1. It is applicable to designated personal customers only. You are required to subscribe to the designated service plan on or before December 31, 2018, for a commitment period of 12 months or above (“Commitment Period”) and register IDD and roaming service upon service plan subscription, in order to get the 2 days of Always-Be-Connected 24-hour Pass package for free (“Free Passes Package”).
2. Free Passes remain valid during the Commitment Period with your monthly mobile service plan, and are applicable only to designated Asia Pacific destinations (i.e. Roaming Zones A and B).
3. Free Passes Package applies only to primary SIM card and not supplementary SIM cards.
4. Additional passes, or passes used by supplementary SIM cards, will be charged for at the prevailing rates.
5. Unless specified otherwise, Free Passes cannot be used in conjunction with any other discount, offer or promotion. It is non-transferable nor exchangeable for cash or other products/services.
6. Always-Be-Connected Data Pass is subject to the terms and conditions of our Mobile Service Agreement, as well as terms and conditions dictated by any third-party supplier..
7. Please visit http://1010.com.hk/e/datapass for more information on Always-Be-Connected Data Pass charges and service details.

Photos for reference only. Offer available while stocks last. Offers cannot be used in conjunction with other discounts, offers or promotions. Terms & Conditions apply. Please contact our staff for details.
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