The most comprehensive Samsung mobile
coverage and technical support
You will benefit from one-stop service and technical support6
from Samsung experts for up to 3 years. AND you can switch your device with no questions asked5
Samsung Care Services
Complimentary accidental damage and liquid damage protection3
(includes screen damage or other accidental damage)
Samsung
Repair Service
Enjoy a dedicated repair express lane at Samsung Customer Service Center
Extended Warranty
Covers mechanical and electrical fault repairs
Battery service coverage
Benefit from battery service if your battery retains less than 80% of its original capacity
Free screen Protector Replacement#
Enjoy an extra complimentary main screen protector replacement service in the 2nd Year
#Only applicable for Z Flip and Z Fold models
Service plan fee
Enjoy up to 3 years' service for as low as HK$18/month
Applicable only to Smartphone models purchased from HKT
| Samsung Galaxy Model | A Series | S Series | Z Flip Series | Z Fold Series |
|---|---|---|---|---|
| Monthly fee within commitment period* | HK$ 18 | HK$ 38 | HK$ 45 | HK$ 68 |
| Service3 |
|
|||
| Service fee | ||||
| Screen Damage Repair | HK$ 100 | HK$ 250 | HK$ 750 | HK$ 1,100 |
| Other Accidental Damage and Liquid Damage Repair | HK$ 225 | HK$ 455 | HK$ 1,055 | HK$ 1,455 |
| Switch to a Samsung- certified smartphone5 | 35% of registered device SRP at time of service registration | |||
Repair service flow
Step 1
Make a reservation at any Samsung authorized service center
Step 2
Settle service fee onsite
Step 3
Repair completed
Step 1
Log into your account after entering the service portal. Click "Request for service".
Step 2
Settle service fee inline and arrange door-to-door pick-up.
Step 3
Repair completed so bolttech arranges door-to-door delivery
| Terms and Conditions: |
| CSL is the first provider of communications services in Hong Kong to offer similar product. |
| Compared with similar existing Hong Kong products in 2026. |
| Accidental damage from handling (ADH) group insurance policy coverage provided by Bolttech Insurance (Hong Kong) Company Limited to Hong Kong Telecommunications (HKT) Limited as the policy holder, for the benefit of the customers, who will be automatically enrolled free of charge as insured members to enjoy accidental and liquid damage protection to their devices, limited to twice per annum (includes screen damage or other accidental damage). Request for this protection service is subject to payment of deductible by customers. |
| Up to 2 times switch service, no questions asked in each rolling 12-month period by paying a switch fee of 35% of the original suggested retail price of the Registered Device. Terms and conditions apply. |
| HKT has appointed Bolttech Device Protection Hong King Limited (“bolttech”) as its service provider to manage and deliver the service. |
The most comprehensive Samsung mobile
coverage and technical support
You will benefit from one-stop service and technical support6
from Samsung experts for up to 3 years. AND you can switch your device with no questions asked5
Samsung Care Services
Complimentary accidental damage and liquid damage protection3
(includes screen damage or other accidental damage)
Samsung
Repair Service
Enjoy a dedicated repair express lane at Samsung Customer Service Center
Extended Warranty
Covers mechanical and electrical fault repairs
Battery service coverage
Benefit from battery service if your battery retains less than 80% of its original capacity
Free screen Protector Replacement#
Enjoy an extra complimentary main screen protector replacement service in the 2nd Year
#Only applicable for Z Flip and Z Fold models
Service plan fee
Enjoy up to 3 years' service for as low as HK$18/month
Applicable only to Smartphone models purchased from HKT
| Samsung Galaxy Model | A Series | S Series | Z Flip Series | Z Fold Series |
|---|---|---|---|---|
| Monthly fee within commitment period* | HK$ 18 | HK$ 38 | HK$ 45 | HK$ 68 |
| Service3 |
|
|||
| Service fee | ||||
| Screen Damage Repair | HK$ 100 | HK$ 250 | HK$ 750 | HK$ 1,100 |
| Other Accidental Damage and Liquid Damage Repair | HK$ 225 | HK$ 455 | HK$ 1,055 | HK$ 1,455 |
| Switch to a Samsung- certified smartphone5 | 35% of registered device SRP at time of service registration | |||
Repair service flow
Step 1
Make a reservation at any Samsung authorized service center
Step 2
Settle service fee onsite
Step 3
Repair completed
Step 1
Log into your account after entering the service portal. Click "Request for service".
Step 2
Settle service fee inline and arrange door-to-door pick-up.
Step 3
Repair completed so bolttech arranges door-to-door delivery
| Terms and Conditions: |
| CSL is the first provider of communications services in Hong Kong to offer similar product. |
| Compared with similar existing Hong Kong products in 2026. |
| Accidental damage from handling (ADH) group insurance policy coverage provided by Bolttech Insurance (Hong Kong) Company Limited to Hong Kong Telecommunications (HKT) Limited as the policy holder, for the benefit of the customers, who will be automatically enrolled free of charge as insured members to enjoy accidental and liquid damage protection to their devices, limited to twice per annum (includes screen damage or other accidental damage). Request for this protection service is subject to payment of deductible by customers. |
| Up to 2 times switch service, no questions asked in each rolling 12-month period by paying a switch fee of 35% of the original suggested retail price of the Registered Device. Terms and conditions apply. |
| HKT has appointed Bolttech Device Protection Hong King Limited (“bolttech”) as its service provider to manage and deliver the service. |
最全面的 Samsung 手機保障
及技術支援
讓你無論身處何地都能享受 Samsung 為您的手機
提供長達 3年 Samsung 官方認證維修及技術支援; 亦可無須理由，隨時換機5
Samsung Care Services 提供
意外及入水
損壞保障5
包括螢幕或其他意外損壞
Samsung
維修服務
專享維修快線，
由Samsung專家優先為您提供服務
延長手機
硬件保障
涵蓋機械及電力
故障維修
更換電池服務
Samsung 手機電池蓄
電量低於原有的 80%
獲得更換電池服務
免費螢幕
保護貼更換#
於第二年專享免費更換
主螢幕保護貼服務一次
#只適用於Z Flip 及Z Fold型號手機
服務詳情及收費
可選長達3年服務選擇指定手機型號登記服務 每月低至HK$18
適用於 HKT 購買的指定 Samsung 智能手機型號
| Samsung 智能手機 |
Galaxy A / M / FE / X Cover 系列 |
Galaxy S 系列 |
Galaxy Z Flip 系列 |
Galaxy Z Fold 系列 |
|---|---|---|---|---|
| 合約期內月費 需簽訂24個月或以上承諾期 |
HK$ 18 | HK$ 38 | HK$ 45 | HK$ 68 |
| 服務5 |
• 螢幕損壞維修• 其他意外及入水損壞維修• 隨時換機無須理由
|
|||
| 每次收費 | ||||
| 螢幕損壞維修 | HK$ 100 | HK$ 250 | HK$ 750 | HK$ 1,100 |
| 其他意外 損壞維修 |
HK$ 225 | HK$ 455 | HK$ 1,055 | HK$ 1,455 |
| 手機更換服務5 | 每年一次無須理由換機服務， 客人須支付 手機登記時建議零售價35%作換機服務費 |
|||
服務流程
步驟 1
前往你就近的
Samsung客戶服務中心
步驟 2
現場支付維修費
步驟 3
維修完成
步驟 1
預約專人上門收送安排換機或
Samsung Care Services
維修服務
步驟 2
網上支付服務費並預約
上門收送服務
步驟 3
完成維修後，將安排裝置
送回你手上
| 條款及細則: |
| CSL為首家香港流動通訊網絡商發售同類型產品。 |
| 比較2026年香港市場現有同類型產品。 |
| 每年兩次意外損壞保障由免費意外及入水損壞保險提供，由保特保險(香港)有限公司提供給香港電訊有限公司的因使用而導致意外損壞的團體保險。香港電訊有限公司作為保單持有人，為客戶自動註冊成為受保會員令他們的Samsung Galaxy 手機型號可享每年2次其他意外及入水損壞的保障服務 (包括螢幕損壞或其他意外損壞) ，客戶使用此保障服務需支付自負額。 |
| 服務期內每年一次換機服務，無須理由，每次需支付申請服務時註冊裝置建議零售價28%為換機費。服務受條款及細則約束。 |
| 本公司已安排 Bolttech Device Protection Hong Kong Limited（ “bolttech” ）作為其服務供應商來管理和提供服務。 |
最全面的 Samsung 手機保障
及技術支援
讓你無論身處何地都能享受 Samsung 為您的手機
提供長達 3年 Samsung 官方認證維修及技術支援; 亦可無須理由，隨時換機5
Samsung Care Services 提供
意外及入水
損壞保障5
包括螢幕或其他意外損壞
Samsung
維修服務
專享維修快線，
由Samsung專家優先為您提供服務
延長手機
硬件保障
涵蓋機械及電力
故障維修
更換電池服務
Samsung 手機電池蓄
電量低於原有的 80%
獲得更換電池服務
免費螢幕
保護貼更換#
於第二年專享免費更換
主螢幕保護貼服務一次
#只適用於Z Flip 及Z Fold型號手機
服務詳情及收費
可選長達3年服務選擇指定手機型號登記服務 每月低至HK$18
適用於 HKT 購買的指定 Samsung 智能手機型號
| Samsung 智能手機 |
Galaxy A / M / FE / X Cover 系列 |
Galaxy S 系列 |
Galaxy Z Flip 系列 |
Galaxy Z Fold 系列 |
|---|---|---|---|---|
| 合約期內月費 需簽訂24個月或以上承諾期 |
HK$ 18 | HK$ 38 | HK$ 45 | HK$ 68 |
| 服務5 |
• 螢幕損壞維修• 其他意外及入水損壞維修• 隨時換機無須理由
|
|||
| 每次收費 | ||||
| 螢幕損壞維修 | HK$ 100 | HK$ 250 | HK$ 750 | HK$ 1,100 |
| 其他意外 損壞維修 |
HK$ 225 | HK$ 455 | HK$ 1,055 | HK$ 1,455 |
| 手機更換服務5 | 每年一次無須理由換機服務， 客人須支付 手機登記時建議零售價35%作換機服務費 |
|||
服務流程
步驟 1
前往你就近的
Samsung客戶服務中心
步驟 2
現場支付維修費
步驟 3
維修完成
步驟 1
預約專人上門收送安排換機或
Samsung Care Services
維修服務
步驟 2
網上支付服務費並預約
上門收送服務
步驟 3
完成維修後，將安排裝置
送回你手上
| 條款及細則: |
| CSL為首家香港流動通訊網絡商發售同類型產品。 |
| 比較2026年香港市場現有同類型產品。 |
| 每年兩次意外損壞保障由免費意外及入水損壞保險提供，由保特保險(香港)有限公司提供給香港電訊有限公司的因使用而導致意外損壞的團體保險。香港電訊有限公司作為保單持有人，為客戶自動註冊成為受保會員令他們的Samsung Galaxy 手機型號可享每年2次其他意外及入水損壞的保障服務 (包括螢幕損壞或其他意外損壞) ，客戶使用此保障服務需支付自負額。 |
| 服務期內每年一次換機服務，無須理由，每次需支付申請服務時註冊裝置建議零售價28%為換機費。服務受條款及細則約束。 |
| 本公司已安排 Bolttech Device Protection Hong Kong Limited（ “bolttech” ）作為其服務供應商來管理和提供服務。 |