
Switch to a new device@ for any reason, or opt for screen replacement up to two times within any rolling 12-month period

Dropped? Water damaged?
Or do you simply want to change your device?
Screen replacement also available!
@New one: A replacement device of the same model and colour as your registered device, or choose from a selection of devices of similar generation and price range (subject to availability).
Update your device’s Registered device^

If you get a new phone, you are allowed to update it once in a contract period. Simply update it online to maintain your Restart entitlements.
Get a brand new device or have your damaged device screen replaced

Switch to a new phone:
Delivered to you in as little as six hours.
Screen replacement:
Ready in as little as one working day.
Bolttech could arrange data transfer service to new device when you choose to switch to a new device, please contact Bolttech for details: 5803 2496

Provide your details
Go to https://restart-device.bolttech.hk/hk/en/swap to select a like-for-like or similar device of a similar price range and generation and provide some basic information.

Get a new device
Your shiny new mobile device will be delivered to a location of your choice in as little as six hours.
1O1O How to register a new device for your Restart service

1O1O Restart Service – How to update device IMEI registration

How to request for device screen replacement service

Please click here for the details of designated handset models
For device with original SRP under HK$20,000
(except foldable smartphone)
24/36 Months Plan |
HK$48/month |
Month-to-Month |
HK$58/month |
Samsung Galaxy Z
Flip 4/ Fold 4
24/36 Months Plan |
HK$68/month |
Month-to-Month |
HK$78/month |

Subscribe to a 5G service plan
Get up to 2 months' Restart 3.0 Handset Switching Service for FREE when subscribing to a 5G service plan.
WhatsApp one of 1O1O’s sales representatives or visit any 1O1O Centre for details.
Restart Terms and Conditions ▼
Restart 3.0 Handset Switch Service Terms and Conditions:
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Limited-period offer | |
Offer 1: Waiver of 4 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”) | |
Promotion period: Starting 17 May, 2022 to 22 May, 2023 Details: Purchasing a designated handset at any csl or 1O1O outlet (except online such as at Club Shopping), subscribing to a designated service plan – as well as Restart Service– and agreeing to a 24-month commitment period in respect of both services entitles you to a waiver of four months’ Restart Service fees. Service fees for the 6th, 12th, 18th and 24th months shall be waived during the 24-month commitment period. Terms & Conditions apply. |
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Offer 2: Waiver of 2 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”) | |
Promotion period: Starting 17 May, 2022 until further notice Details: Two months’ waiver of fees for Restart Service is applicable only to designated customers subscribing to a designated 5G service plan at any csl or 1O1O outlet (except online such as at Club Shopping). Customer must agree to a 24-month commitment period in respect of both services, and purchase a designated handset one time only. The monthly fee for Restart Service shall be HK$48 starting from the third month of the commitment period. Terms & Conditions apply. |
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Offer 3: Waiver of 6 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”) | |
Promotion period: Starting 17 June, 2022 to 22 May, 2023 Details:
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Offer 4: Waiver of 3 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”) | |
Promotion period: Starting 2 August, 2022 to 22 May, 2023 Details: (a) Upon purchasing a designated handset at any csl or 1O1O outlet (except online such as at Club Shopping), subscribing to a designated service plan – as well as Restart Service– and agreeing to a minimum 24-month commitment period in respect of both services entitles to a waiver of three months’ Restart Service fees one time only. Service fees for first 3 months shall be waived during the 24-month commitment period, monthly fee for Restart Service shall be HK$48 starting from the fourth month of the commitment period. (b) Existing customer upon a standalone purchase of a designated handset from a csl or 1O1O outlet (except online stores including Club Shopping) entitles you to a waiver of three months’ service fee for Restart Service in respect of one designated handset on one occasion. The monthly fee for Restart Service shall be HK$48 starting from the third month. If you do not agree to continue subscribe the service after free trial, 30 days prior notice is required before the end of free trial period. Terms & Conditions apply. |
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Offer 5: Waiver of 12 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”) | |
(1a) Promotion period: Starting from 9 September, 2022 until 22 May, 2023 (a)Upon purchasing a designated handset at any 1O1O or csl outlet (except online such as at Club Shopping), subscribing to a designated 5G service plan – as well as Restart Service– and agreeing to a minimum 24-month commitment period in respect of both services entitles to a waiver of twelve months’ Restart Service fees one time only. Service fees for first 12 months shall be waived during the commitment period; monthly fee for Restart Service shall be HK$38 starting from the thirteenth month of the commitment period, except foldable smartphone. Or (1b) Promotion period: Starting from 9 September, 2022 to 31 October, 2022 (b)Existing customer upon a standalone purchase of a designated handset from a 1O1O or csl outlet (except online stores including Club Shopping) entitles you to a waiver of first twelve months’ service fee for Restart Service in respect of one designated handset on one occasion. The monthly fee for Restart Service shall be HK$48 starting from the thirteenth month, except foldable smartphone. If you do not agree to continue subscribe the service after free trial, 30 days prior notice is required before the end of free trial period. Terms & Conditions apply. |
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2) Promotion period: Starting from 8 November, 2022 to 30 November, 2022 | |
(a) Upon purchasing a designated handset at any 1O1O or csl outlet (except online such as at Club Shopping), customers can enjoy subscribe to 12-month Restart Service at special price HK$580 (suggested retail price HK$599), and will automatically terminate after the 12th month. Terms & Conditions apply. | |
Offer 6: Online Store Exclusive Offer | |
Starting 18 October, 2022 to 17 March, 2023 Upon purchase a designated standalone handset device via 1O1O/csl online store (https://eshop.hkcsl.com/en_HK/home ) (the “Online Store”) during the promotion period (“Promotion Period”) is entitled to a six-month service fee waiver of Restart 3.0 Handset Switch Service without a commitment period (“The Offer”) and will automatically terminate after the 6th month. Terms & Conditions apply. |
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Details:
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