Switch to a new device@ for any reason, or opt for screen repair up to two times within any rolling 12-month period

Dropped? Water damaged?
Or do you simply want to change your device?
Screen repair also available!

@New one: A replacement device of the same model and colour as your registered device, or choose from a selection of devices of similar generation and price range (subject to availability).

Update your device’s Registered device^

If you get a new phone, you are allowed to update it once in a contract period. Simply update it online to maintain your Restart entitlements.


Get a brand new device or have your damaged device repaired

Switch to a new phone:
Delivered to you in as little as six hours.
Screen repair:
Ready in as little as one working day.


Provide your details

Go to https://restart-device.bolttech.hk/hk/en/swap to select a like-for-like or similar device of a similar price range and generation and provide some basic information.


Get a new device

Your shiny new mobile device will be delivered to a location of your choice in as little as six hours.


How to register for Restart 3.0 Handset Switching Service


How to update your device’s IMEI


Please click here for the details of designated handset models

Handset of original suggested retail price of under HK$20,000
(Applicable to designated handset model)

24/36 Months Plan
Limited-period offers

Samsung Galaxy S22 series

Get up to 4 months' Restart 3.0 Handset Switching Service for FREE when purchasing a Galaxy S22 series handset with service plan and Restart 3.0 Handset Switching Service.


Subscribe to a 5G service plan

Get up to 2 months' Restart 3.0 Handset Switching Service for FREE when subscribing to a 5G service plan.


WhatsApp one of 1O1O’s sales representatives or visit any 1O1O Centre for details.

Restart Terms and Conditions