Switch to a new device^@ for any reason, or opt for screen repair up to two times within any rolling 12-month period

Dropped? Water damaged?
Or do you simply want to change your device?
Screen repair also available!

@New one: A replacement device of the same model and colour as your registered device, or choose from a selection of devices of similar generation and price range (subject to availability).

Update your device’s Registered device^{^}

If you get a new phone, you are allowed to update it once in a contract period. Simply update it online to maintain your Restart entitlements.

Get a brand new device or have your damaged device repaired

Switch to a new phone:
Delivered to you in as little as six hours.
Screen repair:
Ready in as little as one working day.

Provide your details

Go to https://restart-device.bolttech.hk/hk/en/swap to select a like-for-like or similar device of a similar price range and generation and provide some basic information.

Get a new device

Your shiny new mobile device will be delivered to a location of your choice in as little as six hours.

How to register for Restart 3.0 Handset Switching Service

How to update your device’s IMEI

Please click here for the details of designated handset models

Handset of original suggested retail price of under HK$20,000
(Applicable to designated handset model)

24/36 Months Plan

HK$48/month

Month-to-Month

HK$58/month

Limited-period offers

Samsung Galaxy S22 series

Get up to 4 months' Restart 3.0 Handset Switching Service for FREE when purchasing a Galaxy S22 series handset with service plan and Restart 3.0 Handset Switching Service.

Subscribe to a 5G service plan

Get up to 2 months' Restart 3.0 Handset Switching Service for FREE when subscribing to a 5G service plan.

WhatsApp one of 1O1O’s sales representatives or visit any 1O1O Centre for details.

Restart Terms and Conditions ▼


Restart 3.0 Handset Switch ServiceTerms and Conditions

Restart 3.0 Handset Switch Service (the “Service”) is provided to you by Bolttech Device Protection Hong Kong Limited. You confirm to have read, understood and accepted the terms and conditions of bolttech (the “Restart Program Terms and Conditions”) as stated in https://restart-device.bolttech.hk/hk/en/terms-and-conditions Unless otherwise explicitly indicated by us in writing, the Service is available only to HKID or passport holders who have subscribed to our post-paid services. The Service is only applicable to designated handset or tablet models. To apply for the Service, You must subscribe to designated mobile plans (“Designated Mobile Plans”) at the time of Service subscription; or You have an Eligible Handset or tablet, please refer to https://restart-device.bolttech.hk/hk/en/activation/device-details for details. Eligible Handset or tablet means a device which are purchased from csl, 1O1O as a standalone handset /tablet or a designated retailer; and handset/ tablet owned by you. Eligible Handset or tablet must be in good conditions. Upon your application, you will be required to present your handset or tablet for inspection to see if it is eligible for the Service, as well as provide the device model and IMEI number of your handset or tablet. Application for the Service is subject to approval by bolttech. Upon approval, the Service commences from the service commencement date indicated by bolttech in its confirmation email to you. The Service allows you to during the Service period (i) switch your designated registered handset/tablet for a replacement device (“Replacement Device”) during the Service period by paying to bolttech a switch fee (the “Switch Fee”) of 28% of the suggested retail price of your registered device prevailing at the time of your service application at csl/1O1O store (the “Original SRP”) or (ii) enjoy a screen repair by paying to bolttech a screen repair fee (the “ Screen Repair Fee”) of 3%. You will also be required to pay a monthly subscription fee (as set out in the application form) for the Service. “Restart Program Terms and Conditions” apply. For “related bolttech Terms, please see “Restart Program Terms and Conditions”. Please refer to Restart Program Terms and Conditions for the number of device switch or screen repair you are entitled to during each 12-month rolling period during the Service period. Screen repair service is available to designated handset and tablet. The Replacement Device is supplied and delivered to you by bolttech. CSL Mobile Limited (“CSL”) expressly disclaims any warranties or representations of any kind in relation to the Replacement Device (whether express or implied). The Replacement Device does come with the original packaging. It is not guaranteed that the Replacement Device is of the same model or colour as your registered device. CSL is not the supplier of the Service, and makes no representation or guarantee as to the quality of the Service provided by bolttech. In case of any enquiry or dispute about the Service, please contact bolttech directly on 58032496. If you terminate the Service before the expiry of the commitment period for the Service, CSL will charge you early termination charges, which are the sum of the monthly fees for the Service for the remaining unexpired period. The Service will terminate immediately when your Designated Mobile Plan is terminated by you or by CSL. The General Terms and Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between CSL and you in respect of the Designated Mobile Plan and the Service. In the event of any discrepancies between the Chinese and English versions of these terms and conditions, the English version shall prevail. If you do not hand in your registered device or fail to comply with “Restart 3.0 Program Terms and Conditions” , bolttech may charge you up to 72% of the Original SRP in addition to the Switch Fee. bolttech may take a hold on your credit card at the time of the switch for the purposes of such additional charge. ^For details on updating original registered device, please visit https://restart-device.bolttech.hk/hk/en/terms-and-conditions. ＠New device: A replacement device of the same model and colour as your registered device, or choose from a selection of devices of similar generation and price range (subject to availability). For Restart Handset Switch Service Terms and Conditions registered before 17th May,2022, please visit https://restart-device.bolttech.hk/hk/en/terms-and-conditions

Limited-period offer

Offer 1: Waiver of 4 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”)

Promotion period: Starting 3 February 2022 until further notice

Purchasing a designated handset at any csl or 1O1O outlet (except online such as at Club Shopping), subscribing to a designated service plan – as well as Restart 3.0 Handset Switching Service (“Restart Service”) – and agreeing to a 24-month commitment period in respect of both services entitles you to a waiver of four months’ Restart Service fees. Service fees for the 6th, 12th, 18th and 24th months shall be waived during the 24-month commitment period. Terms & Conditions apply.

Offer 2: Waiver of 2 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”)

Promotion period: Starting 1 January 2022 until further notice

Two months’ waiver of fees for Restart 3.0 Handset Switching Service (“Restart Service”) is applicable only to designated customers subscribing to a designated 5G service plan at any csl or 1O1O outlet (except online such as at Club Shopping). Customer must agree to a 24-month commitment period in respect of both services, and purchase a designated handset one time only. The monthly fee for Restart Service shall be HK$58 starting from the third month of the commitment period. Terms & Conditions apply.

Offer 3: Waiver of 3 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”)

Promotion period: Starting 9 September, 2021 till 23 June, 2022

Upon a standalone purchase of a designated handset from a csl or 1O1O outlet (except online stores including Club Shopping) entitles you to a waiver of three months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”) in respect of one designated handset on one occasion. Terms & Conditions apply.

Offer 4: Waiver of six months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”)

Promotion period: Starting 17 June, 2022 until further notice

1.	An existing csl or 1O1O customer making a standalone purchase of a handset at a suggested retail price of HK$5,000, or less, at a csl or 1O1O outlet (except online outlets such as Club Shopping), and agreeing to a commitment period of 12 months, is entitled to a waiver of six months’ Restart Service fees. Each customer can utilise the offer one time only and is also required to redeem 100 Clubpoints. Such redemption of Clubpoints requires a customer to show his/her membership of The Club. Amendment or cancellation will not be accepted after confirmation of redemption. The Clubpoints concerned will be deducted immediately from your membership account at The Club.

2.	The Clubpoints calculation and redemption are subject to Terms and Conditions of Club HKT Limited. For details, please visit www.theclub.com.hk

3.	Under this offer, the monthly fee for the first six months of the 12-month commitment period shall be HK$48. Service fees for the period from the seventh to the 12th month shall be waived. After the 12-month commitment period, starting from the 13th month, the monthly service fee shall be HK$48 until the service is cancelled by you. This will require at least 30 days’ notice. Terms & Conditions apply.

Terms & conditions for Limited Period Offer:

1.	These offers are valid only during the promotion periods stated in the offer details (“Promotion Period”).

2.	These offers cover waiver of monthly fee for Restart 3.0 Handset Switching Service (“Restart Service”) only during the periods stated in the offer details, and do not cover switching or other fees.

3.	Unless otherwise stated explicitly, the offer cannot be used in conjunction with other offers (including but not limited to EPS discount offer, purchase of mobile device using a handset coupon, employee discounts and discount offers open to members of The Club).

4.	These offers cannot be utilized together.

5.	These offers can be used in conjunction with usual Clubpoint and standalone handset gifts (if any).

6.	Each designated handset can be obtained via these offers one time only.

7.	These offers are bound by Restart Service Terms & Conditions. Please go to https://www.1010.com.hk/en/restart/ for details.

8.	The General Terms & Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between csl and yourself, in respect of the mobile service and Restart Service.

9.	csl reserves the right to vary or cancel these offers and/or amend these Terms & Conditions at any time without notice. In the event of dispute, decisions made by CSL and/or Bolttech Device Protection Hong Kong Limited shall be final and binding.

10.	In the event of discrepancy or inconsistency between the English and Chinese versions of these Terms & Conditions, the English shall prevail

Switch to a new device@ for any reason, or opt for screen repair up to two times within any rolling 12-month period

Dropped? Water damaged? Or do you simply want to change your device? Screen repair also available!

Update your device’s Registered device^