Switch to a new device@ for any reason, or opt for screen repair up to two times within any rolling 12-month period
Dropped? Water damaged?
Or do you simply want to change your device?
Screen repair also available!
Update your device’s Registered device^
If you get a new phone, you are allowed to update it once in a contract period. Simply update it online to maintain your Restart entitlements.
Get a brand new device or have your damaged device repaired
Switch to a new phone:
Delivered to you in as little as six hours.
Ready in as little as one working day.
Provide your details
Go to https://restart-device.bolttech.hk/hk/en/swap to select a like-for-like or similar device of a similar price range and generation and provide some basic information.
Get a new device
Your shiny new mobile device will be delivered to a location of your choice in as little as six hours.
How to register for Restart 3.0 Handset Switching Service
How to update your device’s IMEI
Please click here for the details of designated handset models
Handset of original suggested retail price of
(Applicable to designated
|24/36 Months Plan|
Samsung Galaxy S22 series
Get up to 4 months' Restart 3.0 Handset Switching Service for FREE when purchasing a Galaxy S22 series handset with service plan and Restart 3.0 Handset Switching Service.
Subscribe to a 5G service plan
Get up to 2 months' Restart 3.0 Handset Switching Service for FREE when subscribing to a 5G service plan.
WhatsApp one of 1O1O’s sales representatives or visit any 1O1O Centre for details.
|Restart 3.0 Handset Switch ServiceTerms and Conditions|
^For details on updating original registered device, please visit https://restart-device.bolttech.hk/hk/en/terms-and-conditions.
＠New device: A replacement device of the same model and colour as your registered device, or choose from a selection of devices of similar generation and price range (subject to availability).
For Restart Handset Switch Service Terms and Conditions registered before 17th May,2022, please visit https://restart-device.bolttech.hk/hk/en/terms-and-conditions
|Offer 1: Waiver of 4 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”)|
|Promotion period: Starting 3 February 2022 until further notice|
|Purchasing a designated handset at any csl or 1O1O outlet (except online such as at Club Shopping), subscribing to a designated service plan – as well as Restart 3.0 Handset Switching Service (“Restart Service”) – and agreeing to a 24-month commitment period in respect of both services entitles you to a waiver of four months’ Restart Service fees. Service fees for the 6th, 12th, 18th and 24th months shall be waived during the 24-month commitment period. Terms & Conditions apply.|
|Offer 2: Waiver of 2 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”)|
|Promotion period: Starting 1 January 2022 until further notice|
|Two months’ waiver of fees for Restart 3.0 Handset Switching Service (“Restart Service”) is applicable only to designated customers subscribing to a designated 5G service plan at any csl or 1O1O outlet (except online such as at Club Shopping). Customer must agree to a 24-month commitment period in respect of both services, and purchase a designated handset one time only. The monthly fee for Restart Service shall be HK$58 starting from the third month of the commitment period. Terms & Conditions apply.|
|Offer 3: Waiver of 3 months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”)|
|Promotion period: Starting 9 September, 2021 till 23 June, 2022|
|Upon a standalone purchase of a designated handset from a csl or 1O1O outlet (except online stores including Club Shopping) entitles you to a waiver of three months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”) in respect of one designated handset on one occasion. Terms & Conditions apply.|
|Offer 4: Waiver of six months’ service fee for Restart 3.0 Handset Switching Service (“Restart Service”)|
|Promotion period: Starting 17 June, 2022 until further notice|
|1.||An existing csl or 1O1O customer making a standalone purchase of a handset at a suggested retail price of HK$5,000, or less, at a csl or 1O1O outlet (except online outlets such as Club Shopping), and agreeing to a commitment period of 12 months, is entitled to a waiver of six months’ Restart Service fees. Each customer can utilise the offer one time only and is also required to redeem 100 Clubpoints. Such redemption of Clubpoints requires a customer to show his/her membership of The Club. Amendment or cancellation will not be accepted after confirmation of redemption. The Clubpoints concerned will be deducted immediately from your membership account at The Club.|
|2.||The Clubpoints calculation and redemption are subject to Terms and Conditions of Club HKT Limited. For details, please visit www.theclub.com.hk|
|3.||Under this offer, the monthly fee for the first six months of the 12-month commitment period shall be HK$48. Service fees for the period from the seventh to the 12th month shall be waived. After the 12-month commitment period, starting from the 13th month, the monthly service fee shall be HK$48 until the service is cancelled by you. This will require at least 30 days’ notice. Terms & Conditions apply.|
|Terms & conditions for Limited Period Offer:|
|1.||These offers are valid only during the promotion periods stated in the offer details (“Promotion Period”).|
|2.||These offers cover waiver of monthly fee for Restart 3.0 Handset Switching Service (“Restart Service”) only during the periods stated in the offer details, and do not cover switching or other fees.|
|3.||Unless otherwise stated explicitly, the offer cannot be used in conjunction with other offers (including but not limited to EPS discount offer, purchase of mobile device using a handset coupon, employee discounts and discount offers open to members of The Club).|
|4.||These offers cannot be utilized together.|
|5.||These offers can be used in conjunction with usual Clubpoint and standalone handset gifts (if any).|
|6.||Each designated handset can be obtained via these offers one time only.|
|7.||These offers are bound by Restart Service Terms & Conditions. Please go to https://www.1010.com.hk/en/restart/ for details.|
|8.||The General Terms & Conditions of CSL apply (https://www.hkcsl.com/en/service-terms-and-conditions/) to the relationship between csl and yourself, in respect of the mobile service and Restart Service.|
|9.||csl reserves the right to vary or cancel these offers and/or amend these Terms & Conditions at any time without notice. In the event of dispute, decisions made by CSL and/or Bolttech Device Protection Hong Kong Limited shall be final and binding.|
|10.||In the event of discrepancy or inconsistency between the English and Chinese versions of these Terms & Conditions, the English shall prevail|