Information about activation and plans

How to activate cellular service on Apple Watch (GPS + Cellular)

• Apple Watch (GPS + Cellular) has an eSIM (embedded SIM) in it so there's no need to get a SIM card or transfer the SIM from another device.
• When you pair your Apple Watch to your iPhone, you will be prompted to set up cellular service and guided through a few simple steps.
• Be sure to have your username/ID and password/code on hand.
• If you don't see a plan during set up, contact us and we can help you find one that works for you.
• If you choose not to set up cellular service during the initial Apple Watch set up process, you can always go back later to the Apple Watch app on your iPhone and select Cellular under My Watch to sign up.

How to activate cellular service for corporate customers?

• For corporate customers, please call your account manager, or call 1O1O Corporate Account Service Hotline: 2871 1010.

1. What you need to get started with Apple Watch with Cellular

• Compatible iPhone models includes iPhone 6s and newer models. Your iPhone needs to be on iOS (Version 14 or later). To check or download the latest software version on your iPhone, go to Settings > General > Software Update. You will also need the latest carrier settings. On your iPhone, tap Settings > General > About and follow the prompt to update to the latest carrier settings.
• Your Apple Watch Series 4/ Apple Watch SE (1st generation)/ Apple Watch Ultra (GPS + Cellular) or later needs to be on WatchOS version 7 or later
• An Eligible cellular service plan from 1O1O
• Your iPhone and Apple Watch must both use 1O1O

2. How do I find out if my service plan is eligible to subscribe to the watch plan?

• An eligible post-paid service plan is required on the iPhone that you want to use with your Apple Watch.
• To check if your service plan is eligible, dial *163# using the iPhone that you want to use with your Apple Watch. You will receive an SMS with eligibility information.

3. How to subscribe and activate the service?

Wireless Network support

Roaming

Apple Watch Family Sharing Service (“Service”) Terms and Conditions

• In order to qualify for this service, you must subscribe to a designated csl / 1O1O mobile service plan (“Service Plan”), use an Apple Watch Series 4/ Apple Watch SE (1st generation)/ Apple Watch Ultra (GPS + Cellular) or later running on watchOS 7 or newer, and use a compatible iPhone 6s or later running on iOS 14 or newer.
• Your Apple ID, as it relates to the Apple Watch, must be configured to show you are a member of the same family as the holder of the iPhone’s Apple ID.
• Data used will be deducted from the Service Plan registered to your iPhone.
• HK$22 per month Service is applicable only to customers who subscribe to the Service for a commitment period of 24/36 months (the “Commitment Period”). The monthly fee of the Service for the first 6 months would be waived if customers port-in the numbers to csl and 1O1O for Service Plan subscription. After the Commitment Period, the Service will be automatically renewed on a monthly basis at HK$28 per month.
• You can make or receive calls from the device using the mobile number assigned to the device.
• You can only use the Service on one device at a time. If you want to connect to another device, you can connect your device to the Service via the “Watch” app on your iPhone. Alternatively, you can purchase an additional Service to use with the new device on your iPhone.
• A maximum of five Services can be registered under a csl/ 1O1O primary mobile number (six mobile number services can be supported in total).
• If you have subscribed to Multi-User Service Plan (“MUP”) and activated six SIM cards (one primary SIM card and five secondary SIM cards), you can purchase a total of up to 5 Services under all the mobile numbers in your MUP.
• The Service does not support international roaming.
• If you are subscribing by porting-in from another operator, please go to one of our shops in person.
• If you terminate your iPhone’s Service Plan, you are required to terminate your device’s Service by calling one of our customer service representatives.
• The Service is subject to CSL Mobile Limited’s Mobile Service Agreement. Please go to https://www.1010.com.hk/en/terms_and_conditions.
• In the event of inconsistency between the Chinese and English versions of these Terms & Conditions, the English shall prevail.

Information about activation and plans

How to activate cellular service on Apple Watch（GPS + Cellular）

• Apple Watch has an eSIM (embedded SIM) in it so there's no need to get a SIM card or transfer the SIM from another device.
• When you pair your Apple Watch to your iPhone, you will be prompted to set up cellular service and guided through a few simple steps.
• Be sure to have your username/ID and password/code on hand.
• If you don't see a plan during set up, contact us and we can help you find one that works for you.
• If you choose not to set up cellular service during the initial Apple Watch set up process, you can always go back later to the Apple Watch app on your iPhone and select Cellular under My Watch to sign up.

How to activate cellular service for corporate customers?

• For corporate customers, please call your account manager, or call 1O1O Corporate Account Service Hotline: 2871 1010.

1. What you need to get started with Apple Watch with Cellular

• Compatible iPhone models includes iPhone 6 and newer models. Your iPhone needs to be on iOS (Version 11.2.5 or later). To check or download the latest software version on your iPhone, go to Settings > General > Software Update. You will also need the latest carrier settings. On your iPhone, tap Settings > General > About and follow the prompt to update to the latest carrier settings.
• Your Apple Watch Series 3/ Apple Watch SE (1st generation)/ Apple Watch Ultra (GPS + Cellular) or later needs to be on WatchOS version 4.2.2 or later
• An Eligible cellular service plan from 1O1O
• Your iPhone and Apple Watch must both use 1O1O

2. How do I find out if my service plan is eligible to subscribe to the watch plan?

• An eligible post-paid service plan is required on the iPhone that you want to use with your Apple Watch.
• To check if your service plan is eligible, dial *163# using the iPhone that you want to use with your Apple Watch. You will receive an SMS with eligibility information.

3. How to subscribe and activate the service?

Wireless Network support

Roaming

Apple Watch One Number Service (“Service”) Terms and Conditions

• In order to qualify for this service, you must subscribe to a designated csl / 1O1O mobile service plan (“Service Plan”), use an Apple Watch Series 3/ Apple Watch SE (1st generation)/ Apple Watch Ultra (GPS + Cellular) or later running on WatchOS version 4.2.2 or newer, and use a compatible iPhone 6 or later running on iOS 11.2.5 or newer.
• Data usage of the Service will be deducted from the Service Plan of your iPhone.
• You can make or receive calls from the Device using the mobile number of your iPhone.
• HK$15 per month Service is applicable only to customers who subscribe to the Service for a commitment period of 24/36 months (the “Commitment Period”). The monthly fee of the Service for the first 6 months would be waived if customers port-in the numbers to csl and 1O1Ofor Service Plan subscription. After the Commitment Period, the Service will be automatically renewed on a monthly basis at HK$18 per month.
• You can only use the Service with one Device at a time. If you want to connect to another Device, you can connect your Device to the Service via “Watch” app on your iPhone. Alternatively, you can purchase an additional Service to use with the new Device on your iPhone.
• If you have subscribed to Multi-User Service Plan (“MUP”) and activated six SIM cards (one primary SIM card and five secondary SIM cards), you can purchase a total of up to 4 Services under all the mobile numbers in your MUP.
• The Service does not support international roaming.
• If you terminate the Service Plan of your iPhone, you are required to terminate the Service of your Device by calling our customer service.
• The Service is subject to the Mobile Service Agreement of CSL Mobile Limited, please visit https://www.1010.com.hk/en/terms_and_conditions.
• If there is any inconsistency between the Chinese and English versions of these terms and conditions, the English version shall prevail.

Apple Watch, Apple Watch Nike, and Apple Watch Ultra

With AppleCare+

One stop for support

• Priority access to Apple experts by chat or phone
• Global repair coverage: Get local Apple hardware service when traveling around the world⁴
• Express Replacement Service: We’ll ship you a replacement device so you don’t have to wait for a repair⁴
• Carry-in repairs: Take your Apple Watch to an Apple Store or other Apple Authorized Service Provider⁴

Hardware coverage

• Your Apple Watch
• Battery³
• Unlimited incidents of accidental damage protection², each subject to a service fee of HK$548 for Apple Watch and Apple Watch Nike, or HK$618 for Apple Watch Edition, Apple Watch Hermès, and Apple Watch Ultra

Software support

• Using watchOS
• Connecting to iPhone, including iOS and the Apple Watch app
• Questions about Apple-branded Watch apps

How to buy

1. Purchase AppleCare+ with your new Apple Watch.
2. Or buy it within 60 days of your Apple Watch purchase:
   1. On your paired iPhone (go to the Watch app > General > About and choose AppleCare+ Coverage Available)
   2. Online (requires you to verify your serial number and run a remote diagnostic)
   3. At an Apple Store (inspection of Apple Watch and proof of purchase are required)
   4. By calling (852) 2112 0099 (requires you to run a remote diagnostic and provide proof of purchase)

Information about activation and plans

How to activate Apple Watch International Roaming Service?

• Apple Watch has an eSIM (embedded SIM) in it so there's no need to get a SIM card or transfer the SIM from another device.
• When you pair your Apple Watch to your iPhone, you will be prompted to set up cellular service and guided through a few simple steps.
• Be sure to have your 1O1O mobile number and 1O1O "My Account" password. Upon login, the four-digit one-time password will be sent to your 1O1O mobile number by SMS.
• If you don't see "csl/1O1O mobile service carrier" during set up, call 1O1O Customer service hotline: 2888 1010 and we can help you find a mobile service plan that works for you.
• If you choose not to set up cellular service during the initial Apple Watch set up process, you can always go back later to the Apple Watch app on your iPhone and select Cellular under My Watch to sign up.

How to activate cellular service for corporate customers?

• For corporate customers, please call your account manager, or call 1O1O Corporate Account Service Hotline: 2871 1010.

1. What you need to get started with Apple Watch International Roaming Service

• Compatible iPhone models includes iPhone 8 and newer models. Your iPhone needs to be on iOS (Version 16.1 or later). To check or download the latest software version on your iPhone, go to Settings > General > Software Update. You will also need the latest carrier settings. On your iPhone, tap Settings > General > About and follow the prompt to update to the latest carrier settings.
• Your Apple Watch Series 5/ Apple Watch SE (1st generation)/ Apple Watch Ultra (GPS + Cellular) or later needs to be on WatchOS version 9.1 or later
• An Eligible cellular service plan from 1O1O
• Your iPhone and Apple Watch must both use 1O1O
• You must activate IDD and roaming service, if you need technical assistance, simply call our 24-hour Customer Service Hotline on 2888 1010.

2. How do I find out if my service plan is eligible to subscribe to the watch plan?

• An eligible post-paid service plan is required on the iPhone that you want to use with your Apple Watch.
• To check if your mobile service plan is eligible, please call 1O1O’s customer service hotline on 2888 1010

3. How to subscribe and activate the service?

Wireless Network support

Roaming

Apple Watch International Roaming Service (the “Service”) Terms and Conditions

1. In order to qualify for the Service, you must subscribe to a designated csl / 1O1O / Club Sim mobile service plan (the “iPhone Service Plan”) who (i) have activated IDD and Roaming service, (ii) use an Apple Watch Series 5/ Apple Watch SE (1st generation)/ Apple Watch Ultra (GPS + Cellular) or later running on watchOS 9.1 or newer (the “Device”); and (iii) use a compatible iPhone 8 or later running on iOS 16.1 or newer.
2. Access to the Service is subject to the payment of both the (a) monthly fee (the “Monthly Fee”) and (ii) annual fee (the “Annual Fee”) as stated in your application. The Monthly fee and Annual fee are subject to change from time to time without prior notice.
3. Local Data usage of the Service will be deducted from the iPhone Service Plan.
4. You can make or receive calls from the Device using the mobile number of your iPhone.
5. The Service is applicable to mobile data roaming and applies to mobile data roaming usage such as Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. The mobile data roaming available for the Service is 500MB per month, after which the data transmission speed will be capped at 128kbps. Please note the actual speed and usage experience depends on applicable roaming networks.
6. Standard roaming charges are applied to using voice, call forwarding, sending SMS, and MMS services outside of Hong Kong. For details, please visit https://www.1010.com.hk/en/business_roaming_mass
7. The Service may not completely cover all locations within the periphery, depending on the performance of VoLTE networks run by local operators. For details, please visit https://www.1010.com.hk/en/volte_roaming
8. You can only use the Service for one Device at a time. If you want to connect to another Device, you can connect your Device to the Service via “Watch” app on your iPhone. Alternatively, you can purchase an additional Service to use with the new Device on your iPhone.
9. You can apply for up to 10 device services for your primary MUP. However, you are further subject to the maximum number of eSIM for each category of service as set out below.

   Service	Maximum number of eSIM you can apply by categories of service
   Apple Watch One Number Service, Apple Watch International Roaming Service, Android Watch One Number Service	4
   Apple Watch Family Sharing Setup Service	5
   iPad eSIM Data Sharing Service	5

10. If you terminate the Service, you are required to terminate the Service by calling our customer service at least 30 days before your next bill date. If the Service is terminated before the expiry of Minimum Commitment Period (if any), Early Termination Charge shall apply.
11. Monthly Fee and Annual Fee are both non-refundable. Upon termination, any unused entitlement shall be forfeited forthwith. For avoidance of doubt, the Annual Fee is payable at the beginning of each 12-monthly period. If the Service is terminated before the expiry of such 12-monthly period, you will not receive any refund of the Annual Fee.
12. The Service will be terminated automatically upon termination of your iPhone Service Plan.
13. The Service is subject to the Mobile Service Agreement of CSL Mobile Limited, please visit www.hkcsl.com/en/mobile-service-agreement-consumer-customers/.
14. If there is any inconsistency between the Chinese and English versions of these terms and conditions, the English version shall prevail.