5G

Roaming Service

From April 1, 2020, 1O1O brings you a 5G roaming data service to provide you with high-speed data enjoyment even while overseas. Our 5G roaming service now covers 12 destinations, including mainland China and South Korea. The move represents an uplift for your data-roaming experience and will see worldwide expansion of 5G roaming coverage. 5G roaming data service is applicable to 5G local monthly service plan customers with compatible device and updated to a designated version only.

SERVICE DESCRIPTION

A true hassle free roaming experience breaks free from the roaming norm with our Data Roaming Day Pass. Manage data roaming spending at your fingertips when roam with more than 300 destinations via 1O1O App. You will always be connected wherever you may be.

Value for money

Utilize passes - 24 hours for Data Roaming Day Pass

Ultra-fast performance

Enjoy an ultra-fast 4G data-roaming experience on an international scale*

Peace of mind

No bill shocks. You confirm the charge before using data at your destination

Great Flexibility

Activate data roaming day pass by needs

Various passes to suit differing needs

Data Roaming Day Pass

  • For as little as $38/day, and round the clock, you can enjoy data roaming in more than 190 designated destinations.
  • Use data, browse the Internet, enjoy social media, search for locations and more – all without worry.

Top-up Pass

  • Stay connected throughout multiple destinations within a zone.
  • Suitable for light-use customers and those traveling to multiple destinations within a zone.

Purchased Data Roaming
Day Pass Package

 

China & Macau

5 Days

HK$138

Avg. $28/day

Applicable destinations

  • Mainland China
  • Macau^

Top Asia

5 Days

HK$188

Avg. $38/day

Applicable destinations

  • Singapore
  • Japan
  • Malaysia
  • South Korea
  • Thailand
  • Taiwan

AUSTRALIA & NEW ZEALAND

10 Days

HK$328

Avg. $33/day

Applicable destinations

  • Australia
  • New Zealand

USA & Canada

10 Days

HK$328

Avg. $33/day

Applicable destinations

  • United States
  • U.S. Virgin Islands
  • Canada
  • Puerto Rico
  • Guam

Top Europe

10 Days

HK$428

Avg. $43/day

Applicable destinations

  • Belgium
  • Portugal
  • France
  • Switzerland
  • Ireland
  • Spain
  • Liechtenstein
  • United Kingdom
  • Netherlands

TOP MULTI-DESTINATION

8 Days

HK$428

Avg. $54/day

Applicable destinations

  • Greece
  • Turkey
  • Kazakh
  • United Arab Emirates
  • South Africa

^ From June 1, 2020, registered customers can activate Data Roaming Day Pass in Macau via existing day pass which applicable to Mainland China.
For registration or inquiries, use 1O1O SIM card to call our free 24-hour international toll-free hotline on +852 2888 1010.

Download 1O1O App for pre-purchase

Download Now:

 

 

SINGLE PURCHASE AND COVERAGE

 

    Data Roaming
Day Pass1		 Premium
Data Roaming
Day Pass2		  
  MACAU $38 $58  
  Mainland China $88 $138  
APAC $88 $138  
Europe & US $138 $198  
Other Day Pass
destinations		 $178 $198  
    TOP UP PASS  
  Non Day Pass
destinations		 $100/MB/14 Days  
  Maritime /
Satellite Roaming		 $180/MB/14 Days  
 
  1. The Mobile Data roaming available for this service is 500MB per day, after which the data transmission speed will be capped at 256kbps.
  2. The Mobile Data roaming available for this service is 1GB per day, after which the data transmission speed will be capped at 256kbps.

 

MONTHLY PACKAGE

1O1O INTRODUCES YOU THE BRAND NEW DATA ROAMING MONTHLY PACKAGES WHICH COVER MAJOR ASIA PACIFIC, EUROPE & AMERICAS DESTINATIONS.

 

$59/month

24 Months COMMITMENT

Data Roaming
Day Pass@

35 DAYS

Roaming voice

Total 100 Mins

  • MACAU^

  • mainland china

  • Key asia pacific destinations

$69/month

24 Months COMMITMENT

Data Roaming
Day Pass@

35 DAYS

  • MACAU^

  • mainland china

  • Key asia pacific destinations

  • Key Europe & Americas destinations

$79/month

24 Months COMMITMENT

PREMIUM DATA
ROAMING DAY PASS#

35 DAYS

  • MACAU^

  • mainland china

  • Key asia pacific destinations

  • Key Europe & Americas destinations
    + $48/DAY

$89/month

24 Months COMMITMENT

PREMIUM DATA
ROAMING DAY PASS#

35 DAYS

Roaming voice

Total 100 Mins
(Key Asia Pacific destinations)

  • MACAU^

  • mainland china

  • Key asia pacific destinations

  • Key Europe & Americas destinations
    + $48/DAY

 

 

@ The Mobile Data roaming available for this service is 500MB per day, after which the data transmission speed will be capped at 256kbps.
# The Mobile Data roaming available for this service is 1GB per day, after which the data transmission speed will be capped at 256kbps.
^ From June 1, 2020, registered customers can activate Data Roaming Day Pass in Macau via existing day pass which applicable to Mainland China.

 

For registration or inquiries, use 1O1O SIM card to call
our free 24-hour international toll-free hotline on +852 2888 1010

User Guide

 

Pre-purchase a day
pass package
Purchase Passes
View Transaction
History
Check coupon
status
 
 

Step 1

Login 1O1O App. Go to “My Page”
then select “Roaming”

Step 2

Purchase Data Roaming Package

Step 3

Select Roaming Destination

Step 4

Select number of days

Step 5

Confirm Selected Package

Step 6

Activate after departure and enjoy data roaming

 
 
 

Step 1

Open 1O1O App and select Roaming Service

Step 2

Select Roaming Pass

Step 3

Select 24-hour Pass or Top-up Pass

Step 4

Press OK to confirm

Step 5

Enjoy data roaming and check remaining time

 
 
 

Step 1

Roaming Service > Roaming Selection History

Step 2

SView the selected passes

 
 
 

Step 1

Roaming Service > Roaming Status
> Coupon Status

Step 2

View the number of used and available coupons

Step 3

View transaction details

 
 
 

FAQ

 

How do I use 5G roaming service?

How much does 5G roaming service cost?

Where can I use 5G roaming service?

How do I select the Data Roaming Day Pass when roaming?

 

Download 1O1O App now to
take advantage of the all-new roaming service!

Purchased Data Roaming Day Pass Package
1. Data Roaming Day Pass Promotion Package - China 5 Days (“Data Roaming Day Pass Promotion Package”) is five-day Data Roaming Day Pass applicable to Mainland China only. - Top Asia 5 Days is five-day Data Roaming Day Pass applicable to Singapore, Malaysia, Thailand, Japan, Taiwan and South Korea only. - Top Europe 10 Days is ten-day Data Roaming Day Pass applicable to Belgium, France, Ireland, Liechtenstein, Netherlands, Portugal, Switzerland, Spain and United Kingdom only. - Australia & New Zealand 10 Days is ten-day Data Roaming Day Pass applicable to Australia and New Zealand only. - Top Multi Destinations 8 Days is eight-day Data Roaming Day Pass applicable to Greece, Kazakhstan, South Africa, Turkey and U.A.E. only. - USA & Canada 10 Days is ten-day Data Roaming Day Pass applicable to USA, Canada, Guam, U.S. Virgin Islands and Puerto Rico only.
2. Data Roaming Day Pass Package is available to selected personal account 1O1O customers who have activated IDD & Roaming service and activated Data Roaming Day Pass service. It is subject to the Special Terms and Conditions for the Data Roaming Day Pass, please visit http://1010.com.hk/e/datapass for details. If the customer has not registered for IDD and roaming services or has already applied for “barring of data roaming service”, upon subscription to Data Roaming Day Pass Package, it represents the customer agrees to activate IDD and roaming service and agree to “un-bar data roaming service”.
3. Data Roaming Day Pass Package applicable to Data Roaming Day Pass and applies to Mobile Data roaming usage such as Blackberry Services, Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, Bit Torrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. The Mobile Data roaming available for this Service is 500MB per day, after which the data transmission speed will be capped at 256kbps. Please note the actual speed and usage experience depends on applicable roaming networks. We reserve the right to suspend or terminate your use of the Service if you breach the Terms and Conditions of the Service.
4. Data Roaming Day Pass Package can only be subscribed in Hong Kong. The last subscription date will be on 30 June 2021. Data Roaming Day Pass Promotion Package remains valid from the day of subscribed to 31 July 2021 inclusively (“Validity Period”). All remaining entitlement will be forfeited upon expiry of Validity Period and prevailing roaming rates will apply.
5. Upon customers subscribe to Data Roaming Day Pass Package, CSL Mobile Limited (“CSL”) will send them a Short-Message-Service (“SMS”) to confirm the activation of Data Roaming Day Pass Package and advise the customers that they could set up the roaming preference for their data roaming needs via the 1O1O service app.
6. If customer with Data Roaming Day Pass Package and other Data Roaming Day Pass entitlement, the one with earlier validity end date will take priority when data roaming usage is deducted.
7. After the customer has used up Data Roaming Day Pass Package, the subsequent charges will be charged according to the then-current rate of Data Roaming Day Pass.
8. Unless otherwise specified, Data Roaming Day Pass Package cannot be used in conjunction with any other discount, offer or promotion and is neither non-transferable nor exchangeable for cash or other products/services.
9. Customers who terminate their mobile service accounts before expiry of Validity Period shall be deemed to have forfeited any such entitlement, and CSL shall not be responsible for any such forfeiture. CSL reserves the right to terminate or amend these offers and terms and conditions at any time without notice.
10. In case of any dispute, the decision of CSL is final.
11. In the event of any discrepancies between Chinese and English versions, the English version shall prevail.
     
Special Terms and Conditions for the Data Roaming Day Pass (“Service”) by CSL Mobile Limited (“we/ our”)
1. The service consists of two types of data roaming services: i) Data Roaming Day Pass and ii) Top-up Pass.
  ia) Data Roaming Day Pass and ii) Top-up Pass. ia) Data Roaming Day Pass, which is charged from $88-$178, divides applicable destinations into Zone A, Zone B, Zone C and Zone D, on a per SIM card, per day, per applicable day pass destination. A day means 24 hour after first data roaming usage at the applicable day pass destination. Unless otherwise specified, when you confirm the use of Data Roaming Day Pass in the roaming destinations, you understand and agree that we will automatically activate the new Data Roaming Day Pass at the end of the Data Roaming Day Pass until you leave that roaming destination. We will deduct the purchased Data Roaming Day Pass (if any) according to the region you are in or charge according to the destination. For the coverage and charges of day pass details, please visit http://1010.com.hk/e/datapass.
  ib) Data Roaming Day Pass, which is charged from $138-$198, divides applicable destinations into Zone A, Zone B, Zone C and Zone D, on a per SIM card, per day, per applicable day pass destination. A day means 24 hour after first data roaming usage at the applicable day pass destination. Unless otherwise specified, when you confirm the use of Data Roaming Day Pass in the roaming destinations, you understand and agree that we will automatically activate the new Data Roaming Day Pass at the end of the Data Roaming Day Pass until you leave that roaming destination. We will deduct the purchased Data Roaming Day Pass (if any) according to the region you are in or charge according to the destination. For the coverage and charges of day pass details, please call our customer service hotline at 2888 1010.
  ii) Top-up Pass, which divides destinations not applicable to Data Roaming Day Pass into Zone E and Zone F, is charged on a per SIM card, per zone basis which the mobile data roaming service will be valid for 14 days after starting to use the data roaming service and customer needs to top-up and pay for additional Top-up Pass fee in order to continue the mobile data roaming service from Applicable Destinations. For the coverage and charges of Top-up Pass, please visit http://1010.com.hk/e/datapass.
2. “STD” stands for Specified Time Difference and is the time difference between Hong Kong and the Data Roaming Day Pass Applicable Roaming Destinations of the Service with reference to “Coordinated Universal Time” (UTC) standard. For those Data Roaming Day Pass Applicable Roaming Destinations that have multiple UTC, time zones and/or observe daylight saving, only one STD will apply as set out on our website. For STD, please visit www.1010.com.hk for details.
3. i) The service of Data Roaming Day Pass (charges: $88-$178 per day) applies to Mobile Data roaming usage such as Blackberry Services, Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. The Mobile Data roaming available for this service is 500MB per day, after which the data transmission speed will be capped at 256kbps. Please note the actual speed and usage experience depends on applicable roaming networks. We reserve the right to suspend or terminate your use of the Service if you breach the Terms and Conditions of the Service.
  ii) The service of Data Roaming Day Pass (charges: $138-$198 per day) applies to Mobile Data roaming usage such as Blackberry Services, Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream) or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. The Mobile Data roaming available for this service is 1GB per day, after which the data transmission speed will be capped at 256kbps. Please note the actual speed and usage experience depends on applicable roaming networks. We reserve the right to suspend or terminate your use of the Service if you breach the Terms and Conditions of the Service.
4. This Service is only available to selected Personal Account customers. By subscribing to the Service, you understand and agree that you may only use the Services via the Applicable Roaming Operators of the selected Applicable Roaming Destinations as set out above or as from time to time updated on our website at www.1010.com.hk.
5. You understand and agree that once you have subscribed to the Service, we will base on your preference when you use the Roaming Service at the Roaming Destinations, we will send the respective SMS to you whenever applicable.
6. If the Data Roaming Day Pass and the Top-up Pass are selected simultaneously covering the same Zones, the Data Roaming Day Pass will take priority in deduction of data roaming usage. If you use Mobile Data roaming in any Non-Applicable Data Roaming Day Pass Destinations (Zone E or Zone F) or with non-Applicable Data Roaming Day Pass Operators, you will be charged the rate as per Top-up Pass and the charging unit is charged at per MB basis.
7. You understand and agree that once you have subscribed to the Service, you must pay the fee upon your use of Mobile Data roaming at the Applicable Roaming Destinations or Non-Applicable Roaming Destinations. While you are roaming in an Applicable Roaming Destination, there may be situations (eg: over spilling of radio signals from a destination geographically located near the Applicable Roaming Destination) where you may be automatically switched to roam on a different destination’s network with stronger radio signal (“Other Network”).
8. The actual experience of the Service will be affected depending on where you roam and the roaming operator you roam with.
9. We reserve the right to change the Service and these terms and conditions at any time without prior notice. All matters and disputes will be subject to our final decision.
10. The Service is subject to the terms and conditions of our Mobile Service Agreement and the terms and conditions of any third party suppliers.
   
Voice & Data Roaming Day Pass Monthly Plan ("The Service") Terms and Conditions::
1. The Service is subject to the Special Terms and Conditions for the Data Roaming Day Pass. Please visit http://1010.com.hk/jsp/whats_hot/news_and_promotions/data_roaming_day_pass/eng.htm for details.
2. The Service is available to selected personal account customers of 1O1O who have activated IDD, roaming service, Data Roaming Day Pass service and subscribe to the Service for a commitment period of 24 or 34 months (“Commitment Period”).
3. The Data Roaming Day Pass included in The Service only valid within the Commitment Period. All remaining entitlement will be forfeited upon expiry of Commitment Period and prevailing roaming rates will apply.
4. If customer with other Data Roaming Day Pass entitlement, the one with earlier validity end date will take priority when data roaming usage is deducted.
5. If customer is using Greater China Plan or China-HK-Macau Service Plan, the Service will not be applicable to destinations covered by Greater China Plan or China-HK-Macau Service Plan.
6. The Service applicable to Data Roaming Day Pass (charges: $88-$178 per day). Applies to Mobile Data roaming usage such as Blackberry Services, Internet Browsing, Roaming MMS, WAP and audio or video streaming but not support VoIP, BitTorrent, Peer to Peer file sharing (such as FTP file sharing and webcam applications), Peer Casting type applications (such as PPLive and PPStream), VPN Tunnel service, corporate e-mail service or any commercial promotion activities or any means which may be harmful or adversely affect our network or other customers. The Mobile Data roaming available for this Service is 500MB per day, after which the data transmission speed will be capped at 256kbps. Please note the actual speed and usage experience depends on applicable roaming networks. We reserve the right to suspend or terminate your use of the Service if you breach the Terms and Conditions of the Service.
7. The roaming voice minutes included in the Service applicable to
‧ Roaming Zone A: Mainland China
‧ Roaming Zone B: Australia, Cambodia, India, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam
8. Call type included Make local call, Receiving call and Calls made to Hong Kong. Within Commitment Period, roaming voice thereafter charges are:
‧ Mainland China: $1.8/minute
‧ Taiwan: $3.8/minute
‧ Other Roaming Zone B: $6.8/minute
9. The roaming voice minutes included in the Service are only valid within the Commitment Period. All remaining entitlement will be forfeited upon expiry of Commitment Period and prevailing roaming rates will apply.
10. Unless otherwise specified, the Service cannot be used in conjunction with any other discount, offer or promotion and is non-transferable nor exchangeable for cash or other products/services.
11. Customers who terminate their mobile service accounts before expiry of Commitment Period shall be deemed to have forfeited any such entitlement, and CSL Mobile Limited (“CSL”) shall not be responsible for any such forfeiture.
12. If customers terminate the Service before the expiry of the Commitment Period, CSL would charge the customers the early termination charges which are the sum of the monthly fee of the Service for the remaining period.
13. In the event of any discrepancies between Chinese and English versions, the English version shall prevail.