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General Terms & Conditions

 

Mobile Service Agreement (Consumer Customers)

 

Mobile Service Agreement (Corporate Customers)

Important Notice

Please note that our General Terms and Conditions has been updated. The amendment will be effective as of 1st March, 2022. Please click here to see our updated General Terms and Conditions.

Customer Service Hotline:

2888 1010

1O1O Product Hotline:

2988 1010

24-Hour Overseas Emergency Hotline:

+852 3477 4088

(Only for 1O1O mobile number call the Overseas Emergency Hotline, the roaming charges are waived)
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  Copyright CSL Mobile Limited. All rights reserved.

 
  • What's New
    • What's Hot
    • Handset
    • Samsung Galaxy S23 Series | Available NOW
    • Xiaomi 13 Series Available NOW
    • iPhone 14 Series | Ultimate protection
    • HSBC Apple Installment Programme | Affordable way to purchase
    • iPhone for Life | Get the latest iPhone
    • iPad installment programme | Super Low Monthly Installation for iPad series
    • Samsung Galaxy Z Fold4 & Flip4
    • Nothing phone (1) | Available NOW
    • Sony Xperia Series | Entertainment privileges
    • ROG Phone 7 series
    • Samsung Galaxy A Series 5G
    • Smart Gadget
    • Latest Apple Watch | Monthly installment
    • MacBook series
    • iPad Series
    • Nothing ear (1) | Available NOW
    • PlayStation®5
    • PlayStation®VR2
    • Service & Privilege
    • Upgraded Consumption Voucher privileges
    • Mox Customer Privileges
  • Handset & Device
    • Handset & Gadget
    • SIM & Handset Offer
    • Trade-in Price List
    • HOTTEST Handset Promotion
    • ProTech+ MultiShield
  • Service Plan
    • 5G Service Plan
    • 5G Prestige
    • iPhone Service Plan
    • 1O1O 5G Service Plan x Netflix
    • Other Service Plan
    • 1O1O x Netvigator 5G Home Internet
    • C-level Data Roaming 5G Prestige Service
    • Asia Pacific 5G Prestige Service
    • China-HK-Macau 5G Prestige Service
    • 1O1O Smart Gadget Plan
    • 4.5G Service Plan
    • 4.5G Prestige Multi-User Service
    • 4.5G Prestige
  • Value-added Services
    • 5G VAS
    • 5G VR Entertainment
    • KARA Smart Fitness
    • MOOV 24 bit Music Service
    • Solutions
    • Prestige Care
    • DrGo Video Consultation Service
    • Restart Service
    • Network Security
    • Forghetti Password Management Service
    • Ultimate Data Transfer & Card to Cloud Service
    • NFC Mobile Payment Service
    • uHub plus cloud storage service
    • 1O1O Direct Carrier Billing Service
    • Google Play Direct Carrier Billing
    • Norton Family
    • Parental Control
    • Apps
    • AR Lens
    • csl Wi-Fi
    • Music
    • MOOV Monthly Package
    • Game
    • 5G Gaming Privileges from 1O1O
    • Mobile TV Service
    • hmvod
    • Netflix
    • Now Player Junior Service
    • Viu Premium Service
    • Communication
    • VoLTE Voice Call Service
    • eSIM
    • ''KingKing'' voice roaming service
    • WeChat Unlimited Data Package
    • 86-Easy
    • Call Filtering Service
    • SMS
    • Wi-Fi Calling Service
    • Visual Voicemail Service
    • Ultimate Privacy/Privacy Plus Package
    • Other VAS Packages
    • Now E
    • Now Select
    • XBOX
    • Xbox Game Pass Ultimate
    • Microsoft 365 Plan
    • eGAzines
    • HKEJ
  • Network
  • Enterprise
  • Data Roaming
    • We are just a phone call away
    • Roaming Call Management Package
    • Emergency Delivery Service
    • 24 Hours Customer Service Hotline
    • We can help you to trim your costs
    • Data Roaming
    • Data Roaming Pass
    • First In-Flight Day Pass for aircraft data roaming in Hong Kong
    • Call Macau Home Pass
    • VoLTE Roaming
    • ''KingKing'' Voice Roaming Service
    • 1O1O China HK 1-Card-2-Number service
    • Roaming Tips
    • Calling Overseas
    • IDD 001
    • Make International Video Calls
    • Send Short Messages
    • IDD 0060
    • IDD 1678
  • 1O1O Customers
    • Privileges
    • 1O1O Customers special privileges
    • mtm labo year-round Privileges
    • 171010 Personal Assistant Services
    • Golf Privileges
    • Car Privileges
    • Lantau Island Driving Tour
    • Enlightenment
    • 1O1O Professional Handset Care Service
    • Gift Card
    • Happenings at 1O1O
    • Support
    • 1O1O app
    • My Mobile Bill
    • Apply for e-Bill Service
    • Payment Methods
    • Apply for / Change of Service