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General Terms & Conditions

 

Mobile Service Agreement (Consumer Customers)

 

Mobile Service Agreement (Corporate Customers)

Important Notice

Please note that our General Terms and Conditions has been updated. The amendment will be effective as of 1st March, 2022. Please click here to see our updated General Terms and Conditions.

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2988 1010

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Copyright  CSL Mobile Limited. All rights reserved.

 
  • What's New
    • What's Hot
    • Handset
    • iPhone 13 Series | Exclusive Apple accessories
    • iPhone SE | Apple accessory and anti-infection privilege
    • Nothing phone (1) | Pre-order
    • Samsung Galaxy S22 Series | Exclusive Privileges in Hong Kong
    • Xiaomi 12 Series
    • iPhone for Life | Super low monthly installment by Hang Seng Credit Card
    • Samsung Galaxy Z Fold3 & Flip3 5G | Card to Cloud
    • Sony Xperia Series | Special entertainment privileges
    • ROG Phone 5s Series
    • Samsung Galaxy A Series 5G | Enjoy up to HK$1,000 trade-in rebate
    • Black Shark 5 Pro
    • Smart Gadget
    • Apple Accessories | Special offer
    • Samsung The Freestyle | Top entertainment privileges
    • Apple Watch Series 7 | Buy now
    • MacBook Pro & MacBook Air
    • iPad Series
    • Nothing ear (1) True Wireless In-Ear Earphone
    • xbox | Exclusive available
    • The powerful video games
    • Service & Privilege
    • Consumption vouchers enable lifestyle upgrade opportunities
    • MIRROR 5G World
    • Citi The Club Cardholders Privilege
    • Mox Customer Privileges
    • HKT Flexi Buy New Pay Later special privilege
    • Now Select
  • Handset & Device
    • Handset & Gadget
    • SIM & Handset Offer
    • Trade-in Price List
    • HOTTEST Handset Promotion
  • Service Plan
    • 5G Service Plan
    • 5G Prestige
    • iPhone Service Plan
    • 1O1O 5G Service Plan x Netflix
    • Other Service Plan
    • C-level Data Roaming Service Plan
    • Greater China Plan
    • China-HK-Macau Service Plan
    • 1O1O Smart Gadget Plan
    • Annual Plan
    • 4G Service Plan
    • 4G Prestige Multi-User Service
    • 4G Prestige
  • Value-added Services
    • 5G VAS
    • 5G VR Entertainment
    • KARA Smart Fitness
    • MOOV 24 bit Music Service
    • Solutions
    • Prestige Care
    • DrGo Video Consultation Service
    • Restart Service
    • Network Security
    • Forghetti Password Management Service
    • Ultimate Data Transfer & Card to Cloud Service
    • NFC Mobile Payment Service
    • uHub plus cloud storage service
    • 1O1O Direct Carrier Billing Service
    • Google Play Direct Carrier Billing
    • Norton Family
    • Parental Control
    • Apps
    • csl. 5G Lens
    • csl Wi-Fi
    • Music
    • MOOV Monthly Package
    • Game
    • 5G Gaming Privileges from 1O1O
    • Mobile TV Service
    • hmvod
    • Netflix
    • Now668 Horse Racing
    • Now Player Junior Service
    • Viu Premium Service
    • Communication
    • ''KingKing'' voice roaming service
    • WeChat Unlimited Data Package
    • 86-Easy
    • Call Filtering Service
    • SMS
    • Wi-Fi Calling Service
    • Visual Voicemail Service
    • Ultimate Privacy/Privacy Plus Package
    • Other VAS Packages
    • Now E
    • Now Select
    • XBOX
    • Microsoft 365 Plan
    • eGAzines
    • HKEJ
  • Network
  • Enterprise
  • Data Roaming
    • We are just a phone call away
    • Roaming Call Management Package
    • Emergency Delivery Service
    • 24 Hours Customer Service Hotline
    • We can help you to trim your costs
    • Data Roaming
    • Data Roaming Day Pass
    • First In-Flight Day Pass for aircraft data roaming in Hong Kong
    • Call Macau Home Pass
    • World's First 4G LTE International Roaming
    • VoLTE Roaming
    • ''KingKing'' Voice Roaming Service
    • JustOne Card™
    • Roaming Tips
    • Calling Overseas
    • IDD 001
    • Make International Video Calls
    • Send Short Messages
    • IDD 0060
    • IDD 1678
  • 1O1O Customers
    • Privileges
    • Gift Card
    • The Club Member Rewards
    • Special Privileges
    • INNOTIER InnoShield Champion Series mask
    • Exclusive Caviar Privileges
    • mtm labo year-round Privileges
    • 171010 Personal Assistant Services
    • Golf Privileges
    • Car Privileges
    • Lantau Island Driving Tour
    • Enlightenment
    • 1O1O Professional Handset Care Service
    • Heartwarming services
    • 1O1O Precautionary Measures
    • Happenings at 1O1O
    • Support
    • 1O1O Service App
    • My Mobile Bill
    • Apply for e-Bill Service
    • Payment Methods
    • Apply for / Change of Service