Skip to main content
Home
 
  • What's New
    • What's Hot
    • Handset
    • iPhone 12 Series | Hello 5G
    • Motorola razr 5G l Dom Pérignon
    • Samsung Galaxy S20 FE 5G | Dom Pérignon
    • Samsung Galaxy Z Fold2 5G | Hennessy X.O
    • HUAWEI Mate 40 Pro l 5G entertainment service
    • Samsung Galaxy A42 5G
    • Smart Gadget
    • Apple Watch Series 6&SE|eSIM Family Sharing
    • iPad & iPad Air | 1O1O Privileges
    • xbox | Exclusive available
    • MacBook Air & MacBook Pro
    • Latest Tablets Privilege
    • Standalone Handset Promotion
    • Service & Privilege
    • Now Select
    • The Macallan Double Cask Series
    • Hennessy Program
    • Standard Chartered Standalone Handset & Tablet Offer | Up to HK$600 off
    • Visa Standalone Handset & Tablet Offer | Up to HK$550 off
    • 5G Android Privilege
  • Handset & Device
    • Handset
    • SIM & Handset Offer | 1O1O
    • Handset Trade-in Price List
    • AI TradeIn plus service
    • Mobile Devices Setting/Useful Tips
  • Service Plan
    • 4G Prestige Multi-User Service
    • 4G Prestige
    • 5G Prestige
    • iPhone Service Plan
    • 1O1O 5G Service Plan x Netflix
    • C-level Data Roaming Service Plan
    • Greater China Plan
    • China-HK-Macau Service Plan
    • 1O1O Smart Gadget Plan
    • Other Charges
  • Other Service
    • 5G VAS
    • VR Game Pack
    • 5G VR
    • KARA Smart Fitness
    • MOOV 24 bit Music Service
    • PICO G2 4K VR Headset
    • VIVEPORT Infinity
    • Solutions
    • Prestige Care
    • Restart Service
    • Network Security
    • Tap & Go Payment Service
    • Ultimate Data Transfer Service
    • Self-service Mobile Charging Locker
    • NFC Mobile Payment Service
    • uHub plus cloud storage service
    • Google Play Direct Carrier Billing
    • Norton Family
    • Parental Control
    • 1O1O Direct Carrier Billing Service
    • Professional service
    • 1O1O Professional Handset Care Service
    • Apps
    • csl Wi-Fi
    • Music
    • MOOV Monthly Package
    • Game
    • 5G Gaming Privileges from 1O1O
    • Mobile TV Service
    • hmvod
    • Netflix
    • Now668 Horse Racing
    • Now Player Junior Service
    • Viu Premium Service
    • Communication
    • ''KingKing'' voice roaming service
    • WeChat Unlimited Data Package
    • 1O1O China-HK-Macau Service Plan
    • 86-Easy
    • Call Filtering Service
    • SMS
    • Wi-Fi Calling Service
    • Visual Voicemail Service
    • Ultimate Privacy/Privacy Plus Package
    • Other VAS Packages
    • Now E
    • Now Select
    • NOW E Fox+
    • Microsoft 365 Plan
    • eGAzines
    • MZ+ News
    • HKEJ
    • Prologue
    • “e-Care link® App” service
  • Network
    • 1O1O 5G
    • VoLTE
    • Service Plan
    • eSIM activation
    • Supporting Handsets
    • Turn 4G Indicator On
    • Feedback
  • Enterprise
  • Data Roaming
    • We are just a phone call away
    • Call Management
    • Emergency Delivery Service
    • 24 Hours Customer Service Hotline
    • We can help you to trim your costs
    • Data Roaming
    • Data Roaming Day Pass
    • First In-Flight Day Pass for aircraft data roaming in Hong Kong
    • Call Macau Home Pass
    • World's First 4G LTE International Roaming
    • International Wi-Fi Roaming
    • ''KingKing'' Voice Roaming Service
    • JustOne Card™
    • Roaming Tips
    • Calling Overseas
    • IDD 001
    • Make International Video Calls
    • Send Short Messages
    • IDD 0060
    • IDD 1678
  • 1O1O Customers
    • Privileges
    • 1O1O Gift Card
    • The Club member rewards
    • The Club Platinum
    • 1O1O Personal Assistant Services
    • Heartwarming services
    • 1O1O Precautionary Measures
    • 1O1O Dining Privileges
    • 1O1O Enlightenment
    • Happenings at 1O1O
    • 1O1O Golf Privileges
    • 1O1O Car Privileges
    • Support
    • 1O1O Service App
    • My Mobile Bill
    • Apply for e-Bill Service
    • Apply for / Change of Service
    • Useful Information
    • Service Commitment

General Terms & Conditions

 

Mobile Service Agreement (Consumer Customers)

 

Mobile Service Agreement (Corporate Customers)

Customer Service Hotline:

2888 1010

1O1O Product Hotline:

2988 1010

About 1O1O

About us

Careers

Help and support

Customer Service

Contact us

Follow us

  • Facebook

  • Linkedin

  • YouTube

  • Instagram

Follow us
Facebook
Linkedin
YouTube
Instagram
Download App

App Store

Google Play

AppGallery

 

Website Terms of Use | Privacy Statement | Acceptable Use Policies | Fair Usage Policy | Terms & Conditions |
Non-discrimination and Non-harassment Statement Special Conditions | Regulatory Notices | QiS Measures |
Industry Code of Practice/Scheme
Copyright 2020 CSL Mobile Limited. All rights reserved.

 
  • What's New
    • What's Hot
    • Handset
    • iPhone 12 Series | Hello 5G
    • Motorola razr 5G l Dom Pérignon
    • Samsung Galaxy S20 FE 5G | Dom Pérignon
    • Samsung Galaxy Z Fold2 5G | Hennessy X.O
    • HUAWEI Mate 40 Pro l 5G entertainment service
    • Samsung Galaxy A42 5G
    • Smart Gadget
    • Apple Watch Series 6&SE|eSIM Family Sharing
    • iPad & iPad Air | 1O1O Privileges
    • xbox | Exclusive available
    • MacBook Air & MacBook Pro
    • Latest Tablets Privilege
    • Standalone Handset Promotion
    • Service & Privilege
    • Now Select
    • The Macallan Double Cask Series
    • Hennessy Program
    • Standard Chartered Standalone Handset & Tablet Offer | Up to HK$600 off
    • Visa Standalone Handset & Tablet Offer | Up to HK$550 off
    • 5G Android Privilege
  • Handset & Device
    • Handset
    • SIM & Handset Offer | 1O1O
    • Handset Trade-in Price List
    • AI TradeIn plus service
    • Mobile Devices Setting/Useful Tips
  • Service Plan
    • 4G Prestige Multi-User Service
    • 4G Prestige
    • 5G Prestige
    • iPhone Service Plan
    • 1O1O 5G Service Plan x Netflix
    • C-level Data Roaming Service Plan
    • Greater China Plan
    • China-HK-Macau Service Plan
    • 1O1O Smart Gadget Plan
    • Other Charges
  • Other Service
    • 5G VAS
    • VR Game Pack
    • 5G VR
    • KARA Smart Fitness
    • MOOV 24 bit Music Service
    • PICO G2 4K VR Headset
    • VIVEPORT Infinity
    • Solutions
    • Prestige Care
    • Restart Service
    • Network Security
    • Tap & Go Payment Service
    • Ultimate Data Transfer Service
    • Self-service Mobile Charging Locker
    • NFC Mobile Payment Service
    • uHub plus cloud storage service
    • Google Play Direct Carrier Billing
    • Norton Family
    • Parental Control
    • 1O1O Direct Carrier Billing Service
    • Professional service
    • 1O1O Professional Handset Care Service
    • Apps
    • csl Wi-Fi
    • Music
    • MOOV Monthly Package
    • Game
    • 5G Gaming Privileges from 1O1O
    • Mobile TV Service
    • hmvod
    • Netflix
    • Now668 Horse Racing
    • Now Player Junior Service
    • Viu Premium Service
    • Communication
    • ''KingKing'' voice roaming service
    • WeChat Unlimited Data Package
    • 1O1O China-HK-Macau Service Plan
    • 86-Easy
    • Call Filtering Service
    • SMS
    • Wi-Fi Calling Service
    • Visual Voicemail Service
    • Ultimate Privacy/Privacy Plus Package
    • Other VAS Packages
    • Now E
    • Now Select
    • NOW E Fox+
    • Microsoft 365 Plan
    • eGAzines
    • MZ+ News
    • HKEJ
    • Prologue
    • “e-Care link® App” service
  • Network
    • 1O1O 5G
    • VoLTE
    • Service Plan
    • eSIM activation
    • Supporting Handsets
    • Turn 4G Indicator On
    • Feedback
  • Enterprise
  • Data Roaming
    • We are just a phone call away
    • Call Management
    • Emergency Delivery Service
    • 24 Hours Customer Service Hotline
    • We can help you to trim your costs
    • Data Roaming
    • Data Roaming Day Pass
    • First In-Flight Day Pass for aircraft data roaming in Hong Kong
    • Call Macau Home Pass
    • World's First 4G LTE International Roaming
    • International Wi-Fi Roaming
    • ''KingKing'' Voice Roaming Service
    • JustOne Card™
    • Roaming Tips
    • Calling Overseas
    • IDD 001
    • Make International Video Calls
    • Send Short Messages
    • IDD 0060
    • IDD 1678
  • 1O1O Customers
    • Privileges
    • 1O1O Gift Card
    • The Club member rewards
    • The Club Platinum
    • 1O1O Personal Assistant Services
    • Heartwarming services
    • 1O1O Precautionary Measures
    • 1O1O Dining Privileges
    • 1O1O Enlightenment
    • Happenings at 1O1O
    • 1O1O Golf Privileges
    • 1O1O Car Privileges
    • Support
    • 1O1O Service App
    • My Mobile Bill
    • Apply for e-Bill Service
    • Apply for / Change of Service
    • Useful Information
    • Service Commitment