DATA ROAMING SERVICE
1O1O is privileged to present the Hong Kong’s first in-flight day pass! For a fixed daily charge, you can enjoy 24 hours’ hassle-free in flight data roaming service. With the data roaming day pass, two available aircraft roaming networks AeroMobile and OnAir, you can use mobile phone to browse the web, send/receive email, keep in touch with friends and family, check and confirm booking for your trip. So sit back, relax, and keep in touch while in flight. Bon voyage!
Stay connected with friends and family on the ground
No bill shock
Instant data roaming when
^set up at 1O1O App required
Value for money
Enjoy 24 hours’ hassle-free in flight data roaming at a fixed rate
Coverage and charges
|1||The Mobile Data roaming available for this service is 500MB per day, after which the data transmission speed will be capped at 512kbps.|
|2||The Mobile Data roaming available for this service is 1GB per day, after which the data transmission speed will be capped at 512kbps.|
|Purchased Data Roaming Package*|
|$158/1 day||$298/2 days||$548/4 days|
*Exclusive offers only on 1O1O App
AIRLINES served by the two aircraft roaming networks:
Switch off “Airplane Mode”
Connect to the AeroMobile
Click the free link in the SMS
Select Data Roaming Day Pass.
|In-flight Day pass is charged per aircraft roaming network. If your journey involves 2 flights which are served by different aircraft roaming networks, you will be charged 2 Day Passes even within a day (24 hours upon usage).|
|Important things to note for aircraft roaming:|
|1.||The cabin crew will announce when aircraft roaming is available. Please follow in-flight instructions as to when to switch off “Airplane Mode” and switch on “Data Roaming”.|
|2.||Availability of aircraft roaming service depends on aircraft types. Please check with airlines for details before travel.|
|3.||Please be considerate if you have to make/receive a call (extra charges required, please click here for details.)as it may cause disturbance to other passengers.|
|4.||You are recommended to switch off automatic software updates over cellular data on your devices as this may slow down the speed of your in-flight data roaming.|
|1.||Which airlines are compatible with the in-flight data roaming day pass?|
The two available networks are AeroMobile and OnAir. The service is currently available on certain aircraft run by various airlines.
Popular airlines that support aircraft roaming (for reference only):
|AER LINGUS||Air Côte d’Ivoire|
|AIR BELGIUM||Air Sénéga|
|BIMAN BANGLADESH AIRLINES||Emirates|
|CATHAY PACIFIC||Etihad Airways|
|ETIHAD AIRWAYS||Qatar Airways|
|KUWAIT AIRWAYS||Singapore Airlines|
|MALAYSIA AIRLINES||Uganda Airlines|
|SAS SCANDINAVIAN AIRLINES|
|TAP AIR PORTUGAL|
|For details, please refer to below website:
|2.||When can I use the in-flight data roaming day pass?|
Passengers normally cannot use mobile phones when the plane is taking off or landing. When cabin crew announces that mobile phones can be used, you can switch off “Airplane Mode” and switch on “Data Roaming” .Your phone will automatically logon to the available roaming network.
|3.||What are the differences between the in-flight day pass for aircraft roaming and in-flight Wi-Fi?|
Aircraft roaming is an automatic service offered by 1O1O. You can use it on your phone with a 1O1O SIM just as you are roaming overseas in locations such as Thailand.
|Supplier/ operator||Payment method||Handset/ device setting|
|Aircraft roaming||1O1O||1O1O bill||No setting required|
|In-flight Wi-Fi service||Please check with airline for details||Normally by designated credit card||- Setting required
- Dependent on airline
- For details, please ask the crew member
|4.||What speeds can I expect?|
Aircraft roaming networks currently support 3G (AeroMobile) and 2.5G (OnAir). Data speed may vary depending on device and the air travel regulations.
You are advised to disable any automatic software updates on your smartphone, tablet or laptop, as they may hog the bandwidth supplied by your connection, thereby lowering your data speed.
|5.||If my journey comprises different airlines or aircraft – such as flying from London to Hong Kong and transfer flight via Dubai – how will I be charged for the in-flight day pass?|
|Scenario||Number of day pass charges|
1. Within the day pass validity period (within 24 hours of day pass activation) and if your flights are served by the SAME aircraft roaming network
|ONE day pass charge|
2. Within the day pass valid period (within 24 hours of day pass activation) and if your flights are served by DIFFERENT aircraft roaming networks
|TWO day pass charges|
Data Roaming Day Pass customers should check status of their subscription plans via 1O1O app.
|6.||Which airlines offer the in-flight roaming service to 1O1O customers?|
You can currently use the AeroMobile and OnAir roaming networks. Simply check the list of airlines served by these two roaming networks listed in question 1. above. The cabin crew will announce when aircraft roaming is available. Please follow in-flight instructions as when to switch off “Airplane Mode” and switch on “Data Roaming”
|7.||What services are available from the in-flight day pass?|
Aircraft roaming supports voice, SMS and data. In-flight day pass covers data usage on aircraft roaming networks.
|8.||Can I get connected immediately once I enter the aircraft?|
Availability of aircraft roaming depends on the airline and the type of aircraft. The cabin crew will announce when aircraft roaming is available. Please follow in-flight instructions as when to switch off “Airplane Mode” and switch on “Data Roaming”.
|9.||How do I log onto aircraft roaming service while in flight?|
As long as you have activated the roaming service, your mobile device will automatically logon to an aircraft roaming network. Please ensure “Airplane mode” is turned off and network setting is in “Auto” mode.
|10.||I am a prepaid customer, so can I use the in-flight day pass?|
No. The in-flight day pass is only available to designated 1O1O postpaid customers.
|11.||How do I get the most out of my data allowance when using the in-flight roaming service?|
You are advised to disable automatic software updates on your smartphone, tablet or laptop because they could slow down the data applications you use.
|12.||How do I know when the aircraft roaming service has been switched off?|
Before landing, the cabin crew will inform you to get prepare for landing. Please follow instructions to switch off your mobile device or enter “Airplane Mode”.
|Special Terms and Conditions for the In-flight Day Pass for aircraft roaming service- Data Roaming Day Pass (“Service”) by CSL Mobile Limited (“we/ our”)|
|1.||The In-flight Day Pass for aircraft roaming service (“In-flight Day Pass”) is charged on a per SIM card, per day, per Applicable aircraft roaming network. You can use this Service to send/receive emails or browse the internet. A day means 24 hours after your first data roaming usage at the applicable aircraft roaming network included in the Service. For the supported airline, please visit the applicable link for the details.|
|2.||“In-flight Day Pass” is only available to selected Personal Account 1O1O. service plan customers who have activated IDD and roaming service and Data Roaming Day Pass . By subscribing to Data Roaming Day Pass , you understand and agree that you may only use this service via the Applicable Roaming Operators of the selected Applicable Aircraft Roaming Networks as set out above or as from time to time updated on our website at www.1010.com.hk.|
|3.||In some cases, the In-flight Day Pass discounted amount (“Amount”) may be awarded to a customer in the form of a rebate eight weeks after expiry of the promotion period, and will appear in the customer’s mobile service account. Upon the Amount rebate, customers should be the active subscribers of 1O1O service plan. Otherwise, the Amount will be forfeited immediately without any prior notice. We shall not be liable to any party nor any lost incurred for the forfeiture of the Amount.|
|4.||When the plane is taking-off or landing, you cannot use mobile phone service in-flight. After the cabin crew announces that mobile phones can be used, you will be advised to switch on your phones then they will be automatically logged-on the available aircraft roaming network.|
|5.||The aircraft roaming networks support 3G (AeroMobile) and 2.5G (OnAir). The data speed of in-flight Day Pass may vary depending on different devices and the air travel regulations. You are advised to disable any automatic software updates on smartphones, tablets or laptops as these updates may take up a large bandwidth of your connection, hence slowing down data roaming speed. You are also advised not to make phone call in-flight as this may disturb other passengers. Please be considerate if you have to make / receive a call.|
|6.||If you are taking more than one flight and the flights are supported by the SAME aircraft roaming network within the Day Pass (24 hours upon usage), ONE Day Pass will be charged. If you are taking more than one flight and the flights are supported by the Different aircraft roaming networks within a Day Pass (24 hours upon usage), TWO Day Passes will be charged. So on and so forth.|
|7.||Unless otherwise specified, the Promotion cannot be used in conjunction with any other discount, offer or promotion and in non-transferable nor exchangeable for cash or other products/services.|
|8.||We reserve the right to change the Service and these terms and conditions at any time without prior notice. All matters and disputes will be subject to our final decision.|
|9.||The Service is subject to the terms and conditions of our Mobile Service Agreement and the terms and conditions of any third party suppliers.|
|Air Côte d’Ivoire||Qatar Airways|
|Etihad Airways||SriLankan Airlines|
|KUWAIT AIRWAYS||Uganda Airlines|