The HKT.AI Experience:
From AI Anxiety to Practical Applications in Everyday Life
Artificial
intelligence (AI) is changing how people in Hong Kong work, learn and go about
their daily lives. From drafting emails and organising documents to supporting
children's education and creating content, AI is becoming relevant to an
expanding range of activities. Yet with new tools and features being introduced
continually, many people remain unsure where to begin.
Developed
by HKT, HKT.AI offers an all-in-one AI experience through a single platform
bringing together diverse AI resources from around the world and Mainland
China. By combining locally relevant AI assistants, AI Academy and 24/7
human support, HKT.AI aims to make AI more accessible to Hong Kong users and
turn it into a practical resource for work and everyday life.
The
central idea behind HKT.AI is not simply to offer more AI technology. It is to
help people with different levels of experience find applications suited to
their needs, bringing the brand promise “AI ON. FEAR GONE.” to life.
AI Is Advancing Rapidly. Are You Worried About Falling
Behind?
Generative AI has progressed rapidly in
recent years. New AI models, intelligent assistants and automation tools
continue to emerge, opening up new possibilities while leaving some users
uncertain about their ability to keep pace with technological change.
This
concern can be described through the concept of FOBO, or Fear of Becoming
Obsolete: the anxiety that one's knowledge, skills or professional capabilities
may become less competitive as technology advances.
For
working professionals, the concern may be whether AI will take over parts of
their jobs. For students and parents, it may be about future learning
capabilities and career competitiveness. Even people interested in trying AI
may not continue if they are unfamiliar with what different tools do, do not
know how to write effective prompts, or worry that AI-generated information
could be inaccurate.
According
to observations on AI adoption in Hong Kong shared by HKT at the HKT.AI launch,
only 64% of Hong Kong people had used AI in the preceding year. Among users,
11% did not continue using AI after their first attempt.
These
figures illustrate the gap between trying AI and establishing a consistent
habit of using it in meaningful ways.
Making
AI more accessible therefore requires more than increasingly advanced
technology. It also means helping users understand the problems AI can address
and how to start using it.
Starting with AI
Academy: HKT's Continuing Commitment to AI Education in Hong Kong
Giving
people access to AI tools is only part of making the technology more widely
useful. People of different ages and technical backgrounds also need
opportunities to learn how to use AI appropriately.
HKT
began sharing practical AI knowledge and applications with members of the Hong
Kong public through its AI Academy as early as 2023.
According
to figures disclosed by HKT at the launch event, AI Academy had organised more
than 540 AI workshops and reached over 40,000 participant attendances as of
October 2026.
These
classes do more than provide AI knowledge. They also allow HKT to hear directly
from Hong Kong users about the practical challenges they encounter when
learning and using artificial intelligence.
For
example, some beginners are unsure how different AI tools compare, do not know
how to ask effective questions, or find it difficult to assess the accuracy of
AI-generated information.
For
people hoping to make greater use of AI, the challenge may be turning
occasional experimentation with a tool into part of their everyday workflow.
These
observations, gathered through direct interaction with users, have helped lay
the foundation for HKT.AI's development.
HKT.AI
is therefore designed to do more than bring different AI models together on a
single platform. It also considers whether users can obtain suitable guidance
when getting started, learning new features or encountering difficulties.
In 2023, HKT also made the decision to become
the world's first telecommunications operator to replace “5G” with “AI” in its
logo. This represented a commitment to customers: to help all HKT customers
become the most AI-ready users in Hong Kong.
What Is HKT.AI? How
Does an All-in-One AI Experience Make AI Easier to Use?
HKT.AI
is an all-in-one AI experience developed by HKT. Through one platform, users
can access different AI models, dedicated AI assistants and content-creation
tools.
The platform was officially launched in
October 2026, with different offerings designed for personal and business
needs. According to information released by HKT, HKT.AI has developed more than
58 preconfigured AI assistants (AI agents) for individual users, covering seven
lifestyle groups, including students, parents, working professionals and older
adults. The range will continue to expand.
What Is an AI Assistant
(AI Agent)?
An AI
assistant, or AI agent, is an AI-powered application designed to support a
specific task or workflow. Depending on its functions and configuration, an
agent may help interpret a user's request, organise information, create content
or carry out predefined steps.
Unlike
general AI chat tools that may require users to formulate prompts on their own,
a preconfigured AI agent brings together a specific use case and a guided way
of working, making it easier to get started.
With
HKT.AI, users can select an AI assistant based on their needs, describe what
they want to do in natural language or choose one of the platform's preset
prompts. They do not need advanced prompt-engineering skills before they can
begin.
How Can HKT.AI Help
Working Professionals, Parents and Different Lifestyle Groups?
For AI
to become genuinely useful in everyday life, its capabilities need to address
practical needs. HKT.AI offers dedicated AI assistants developed around the
working and lifestyle situations of different Hong Kong user groups.
Working Professionals:
From Everyday Documents to Presentations
For
professionals regularly handling emails, documents and meeting materials, AI
can help draft business communications, organise information, structure reports
and prepare initial presentation content.
HKT.AI's
Presentation Studio can help produce editable presentations that users can
further refine to suit their actual business requirements.
This
approach can reduce repetitive preparation work, enabling professionals to
devote more attention to content quality, strategic thinking and
decision-making.
Parents and Students:
AI as a Learning Companion
Parents
who support their children with revision and homework often face challenges
involving limited time or unfamiliar subject matter.
HKT.AI's
“All-Round Parent” section features assistants such as the “Child Learning
Expert”, “English Teacher” and “Mathematics Problem-Solving Expert”. They can
support explanations of questions, the creation of exercises and mock papers,
and homework guidance.
For
example, when a child encounters a difficult mathematics question, a parent can
use a relevant AI assistant to explore the steps and explain the underlying
concepts before guiding the child through the problem.
AI
should support learning rather than replace it. Parents and students should
still check answers and avoid assuming that AI-generated content is necessarily
correct.
AI
applications can also extend to familiar day-to-day needs.
For
example, HKT.AI's “Star Chef” assistant can recommend recipes and ingredients
based on a photo of food in a user's refrigerator. Its “Hong Kong Housing and
Living Adviser” can help review and organise information in tenancy agreements
or other contracts, making key points easier to understand.
These
applications show how AI can move beyond general conversation and become a
practical assistant for specific everyday tasks.
For
legal, financial or other important decisions, users should continue to verify
relevant information carefully and consult qualified professionals where
appropriate.
For
someone new to AI, the real obstacle is not always a lack of tools. It can be
not knowing how to resolve problems encountered while using them.
HKT.AI
therefore combines its technology platform with learning resources and local
human support to deliver a more complete AI experience for users in Hong Kong.
AI Academy: Building Practical
Knowledge
HKT
continues to provide ai academy across a wide range of topics, from
introductory lessons to more advanced applications. Whether users are trying AI
for the first time or looking to develop their skills, they can learn
progressively according to their own needs.
The
classes focus on turning AI knowledge into practical applications, helping
users understand what different tools can do and how they can support work and
everyday activities. Actual course arrangements are subject to official
announcements.
24/7 AI Support: Help When Users Need It
HKT.AI
provides a dedicated 24-hour AI support hotline to assist users with issues
they encounter while using the service.
Users
who are unsure how to begin using HKT.AI or who experience difficulties can
seek human assistance by phone or WhatsApp, rather than having to work through
every problem on their own.
Ongoing AI Updates: Helping Users Discover
New Applications
As AI
tools continue to evolve, keeping up with useful new functions and practical
techniques is equally important.
HKT also
shares AI-related news and practical tips through information channels
including WhatsApp, helping users identify relevant technological developments
and potential applications.
AI ON. FEAR GONE.:
Helping More Hong Kong Users Take Their First Step with Confidence
Artificial intelligence will continue to
reshape the knowledge, skills and working methods society needs. Nevertheless,
technological progress does not mean that people's accumulated experience and
professional development will lose their value.
On the
contrary, using AI effectively may allow people to combine their experience
with emerging technologies and explore new possibilities.
HKT.AI's
guiding principle is to make AI useful beyond the relatively small group of
technology enthusiasts. Through locally relevant AI assistants, free classes,
human support and continual improvements to the user experience, HKT.AI aims to
help more people in Hong Kong build practical AI skills.
For
those who have never tried AI, the first step may be as simple as choosing a
familiar everyday task. More experienced users can explore how different AI
agents fit their learning, work and lifestyle needs.
Getting started with AI does not require an
understanding of every technical feature. It begins with finding one
application that is genuinely useful to you.
Discover
the HKT.AI all-in-one AI experience at https://hkt.com/consumer/htkai.html.
Explore AI assistants and tools that fit your needs and take the first step
towards learning and using artificial intelligence.
AI ON. FEAR GONE.
FAQ | Common Questions
About HKT.AI and Getting Started with AI
Q1: What is HKT.AI?
HKT.AI
is an all-in-one AI experience developed by HKT. It brings together AI
resources from around the world and Mainland China for everyday living,
learning and work, alongside AI Academy and 24/7 support.
Q2: Is HKT.AI suitable
for people who have never used AI?
Yes.
HKT.AI provides task-focused AI assistants and preset prompts, so beginners can
choose suitable tools according to their needs without first learning complex
prompt-writing techniques.
Q3: How is an AI agent
different from a general AI chatbot?
A
general AI chatbot primarily responds to questions through conversation. An AI
agent is usually designed around a specific task or workflow and, depending on
its capabilities, may organise information, generate content or complete
defined steps. Capabilities vary by agent, platform and configuration.
Q4: How many AI
assistants does HKT.AI offer?
According
to HKT's announcement dated 15 October 2026, HKT.AI has provided more than 58
AI assistants for individual users across different application scenarios, with
further additions planned. Availability may vary by service version.
Q5: Does HKT.AI offer AI Academy classes?
Yes. AI Academy are included among HKT.AI's supporting services and cover AI
knowledge and practical applications. Eligibility, course content and
registration arrangements are subject to HKT's latest official announcements.
Q6: Do I need to pay to
use HKT.AI?
HKT.AI
offers different subscription plans. According to HKT's announcement on 15
October 2026, personal plans for eligible HKT customers start from HK$48 per
month. For more information, visit https://hkt.com/consumer/htkai.html.
Eligibility, point allocations and terms vary by plan.
Q7: What is FOBO, and
how can people respond to AI anxiety?
FOBO stands for Fear of
Becoming Obsolete: the concern that one's skills, knowledge or competitiveness
may lose relevance as technology advances. Learning basic AI skills, exploring
practical applications and continually improving AI literacy can help users
develop the ability to work alongside technology.
