First in Hong Kong
1O1O 5G Service Plan x Netflix
Watch as much as you want,
all for one price!
Watch anytime,
anywhere with 5G.
Stream TV shows and movies
from around the world!
Hot movies and high-quality
original Netflix films
Call the 1O1O Product Hotline on 2988 1010
or visit a 1O1O Center for details
or
Contact us via WhatsApp How to activate and upgrade
Terms and Conditions| 1. | The above-mentioned 5G monthly service plan is applicable to new connection/recontracting customers who subscribe to a service plan and agree to a 24-month commitment period. Also payable is an MTR/Tunnels/Mobile Licence/Administration Fee of HK$18 per month. This service plan uses 5G spectrum, which is only available for designated locations with the use of compatible devices. Actual speeds customers experience will be less than the specifications and will be affected by the device used, location, network conditions and other extraneous factors. In areas outside of our 5G coverage, you will be provided with a 3G and/or 4G Mobile Service. |
| 2. | For selected 5G service plans, your basic and top up entitlement support tethering and peer-to-peer (P2P) functions (such as Bit-Torrent). For customers with multiple or additional sim cards, only one sim card can support tethering and peer-to-peer (P2P) functions at a time. Any breach of these restrictions may lead to suspension of your service or additional charges by us. |
| - | Mainland China Roaming Data usage (“Service”) is available to selected personal account customers who have activated IDD, roaming service and subscribe to Data Roaming Day Pass service. It is subject to related Terms and Conditions. The Service is not applicable to Greater China Service Plan, China-HK-Macau Service Plan, C-level Data Roaming Service Plan, Data only Service Plan and the service plans not support the data roaming service. Required subscribe to designated service plan and subscribe a minimum commitment period of 24 months (“Commitment Period”). The Service included usage applies to use in Mainland China only. Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month. This Service included usage will take priority in deduction of data roaming usage in Mainland China. Customer may choose use Data Roaming Day Pass for continued use of data roaming service (roaming charges apply). For service details and charges of Data Roaming Day Pass , visit http://1010.com.hk/e/datapass. |
| § | You are required to complete the registration of the "86-Easy" value-added service (“this Service”) via the 1O1O mobile app (“Mobile App”). If registration of this Service via hotline or 1O1O center, a designated commitment period is required. When you subscribe to this Service, you will be randomly allocated a China mobile number (“PRC Mobile Number”). This PRC Mobile Number cannot be ported-out to other mobile operator. You can receive Short-Message-Services (“SMS”) via your designated PRC Mobile Number and send SMS to the applicable service provider(s) in mainland China and mobile numbers provided by the mobile service providers in mainland China on the Mobile App. The applicable service provider(s) in mainland China may be subject to change from time to time. Please call our customer service hotline at 28881010 for details. You are required to subscribe this Service by paying the relevant Charges for the designated Commitment Period (if applicable). If you choose to terminate this Service before the expiry of the Commitment Period, you will be required to pay an early termination charge equivalent to the sum of the monthly fees of this Service for the remaining months of your Commitment Period. This Service can only be used via your Mobile App. Maximum storage of SMS in Mobile App Inbox is 200. Basic Sent SMS Monthly Quota is 10, monthly cycle will be reset by 1st day of each month. No more SMS can be sent out once quota has been fully used or SMS Storage is full. You are responsible for deleting and backing-up your SMS in Inbox anytime. We are not liable for any loss or irretrievable SMS. When this Service is terminated, the assigned China PRC Mobile Number will be regarded as surrendered by you with immediate effect. Moreover, you will not be able to view or retrieve any SMS from the Mobile App. CSL Mobile Limited reserves the right to revise these Terms and Conditions without prior notice. In case of dispute, the decision of CSL Mobile Limited shall be final and binding. Visit http://www.1010.com.hk/jsp/our_services/86/86_easy_tch.htm for service details and terms & conditions. |
| @ | Local Wi-Fi service: Unlimited Wi-Fi usage at csl Wi-Fi hotspots for Wi-Fi enabled devices. For details, please refer to http://www.1010.com.hk/wifi. |
| * | The monthly free 100/200 minutes IDD Minutes included in the service plan applies to Primary SIM Card only, not applicable to Supplement SIM. Service Plan included IDD 001 IDD Minutes only apply to voice calls made in Hong Kong to the following 13 destinations: China, Macau, Taiwan, USA (excluding Guam, Puerto Rico, US Virgin Islands, American Samoa and Northern Mariana Islands), Canada, UK, Singapore, Malaysia, Thailand, Japan, South Korea, Philippines and Australia but excludes voice calls made to premium numbers (being numbers other than normal fixed and mobile numbers, e.g. infoline numbers or special service numbers, where premium rates may apply to calls to these premium numbers) and satellite numbers of these destinations. For details of user guide, the Thereafter Charges and other IDD Charges, please refer to our website http://1010.com.hk/e/idd001. |
| α | Norton Mobile Security Service: Only certain devices support the Service. You should check the compatibility of your device before using the Service. Local Mobile Data and roaming Mobile Data charges apply when you download the mobile app. For details on roaming charges, please refer to www.1010.com.hk. The Service is for your personal use only and you must not reproduce, copy, duplicate, sell, resell, rent or trade the Service or the content (or any part thereof). All content of the Service are provided by third parties, and CSL Mobile Limited (“CSL”/”We”) are not responsible or liable for the quality, nature, accuracy and usefulness of the content. You shall not use the Service to carry out or allow any copyright or other intellectual property infringement and/or for any illegal and/or improper purposes. We make no warranty that: (a) the Service will meet your requirements; (b)the Service will be uninterrupted, timely, secure or error-free; (c)the results or information that may be obtained from the use of the Service will be accurate or reliable; or (d)the quality of any services, information or other material obtained by you through the Services will meet your expectation. You expressly understand and agree that your use of the Service is at your sole risk, and the Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of the Service (or any part there of). This Service is provided by NortonLifeLock Inc. CSL Mobile Limited (“CSL”) does not exercise any control over Norton Mobile Security content and disclaims all liability and warranties for Norton Mobile Security service and its content. We reserve the right to change or terminate the Service or these terms and conditions at any time without prior notice. In the event if any dispute, our decision shall be final. Visit https://www.1010.com.hk/jsp/our_services/network_protect/mobile_protect_eng.htm for service details and terms & conditions. |
| β | Commitment Period and Pass validity: 24 months. 4 days of In-flight Day Pass and applicable in Aircraft Roaming. Applicable to selected 1O1O Personal Account customers only and required to activate IDD, Roaming & Data Roaming Day Pass service. This service does not support VPN Tunnel service, corporate e-mail service or any commercial promotion activities. The roaming Mobile Data available is 500MB per day, after which the data transmission speed will be capped at 256kbps. Please note the actual speed and usage experience depends on applicable roaming networks. Terms & Conditions apply. Please visit http://1010.com.hk/e/aircraft. |
| ^ | Data Roaming Day Pass Package only applicable to Mainland China, Japan, South Korea, Taiwan, Thailand, Australia, Cambodia, India, Indonesia, Malaysia, New Zealand, Philippines, Singapore and Vietnam. It is available to selected personal account 1O1O customers who have activated IDD, Roaming & Data Roaming Day Pass service. The roaming Mobile Data available is 1GB per day, after which the data transmission speed will be capped at 256kbps. Please note the actual speed and usage experience depends on applicable roaming networks. Terms & Conditions apply. Please visit http://1010.com.hk/e/datapass for details. If the customer has not registered for IDD and roaming services or has already applied for “barring of data roaming service”, upon subscription to Data Roaming Day Pass Package, it represents the customer agrees to activate IDD and roaming service and agree to “un-bar data roaming service”. |
| + | Only applicable to The Club Platinum members. Customer subscribed to 50GB or above 5G service plan can entitle The Club Platinum membership for TWO years. The Offer is provided by The Club. The Offer and its related Platinum membership are subject to the terms and conditions of Club HKT Limited. For details, please visit www.theclub.com.hk/en/terms-and-conditions.html . The Offer and the complimentary content are subject to change without prior notice. |
| ~Promotional Free-trial MOOV 24 bit Music Service (Handset Bundle) Terms & Conditions | |
| 1. | The promotional period of free trial MOOV 24 bit Music Service (“Promotion”) is from June 5, 2020 to December 31, 2020. |
| 2. | 1O1O customer is eligible to get two months free trial of MOOV 24 bit Music Service (“Service”) for free when you purchase designated 5G monthly service plan and the customer can enjoy a special offer to subscribe MOOV 24 bit Music Service at HK$68 per month after the free trial. Service automatically renew until cancelled. If you do not agree to continue subscribe the service after free trial, 7 days prior notice is required before the end of free trial period. If you do not agree to receive free trial service, you need to notify the sales staff when purchasing the designated monthly service plan. |
| 3. | The above promotion is only eligible to new MOOV 24 bit Music Service subscribers who purchased designated 1O1O 5G monthly service plan with designated commitment period, existing service subscribers are excluded. |
| 4. | MOOV 24 bit Music Service is limited to personal use only via customer’s handset. Any public or commercial broadcasting is not allowed. CSL Mobile Limited (“1O1O”) reserves the right to take legal action. |
| 5. | The quality of music or video streaming varies according to 3G/4G/5G network coverage or handset model used. |
| 6. | Applicable to compatible handset only. |
| 7. | Provision of this service is subject to relevant terms and conditions. Please visit: https://general.moov.hk/tnc/eventtnc.html for details. |
| 8. | The service or charges are subject to amendment without notice. 1O1O reserve the right of final decision. |
| Service Plan Basic Terms and Conditions: | |
| 1. | Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS. Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks, the charge is $0.6 per Inter-network SMS. International SMS is text SMS sent within Hong Kong to users of overseas networks, the charge is $2 per International SMS . Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged. |
| 2. | Local Thereafter Charge for MMS: $2 per MMS. |
| 3. | The local Mobile Data service will stop when you use up the monthly local Mobile Data usage included in your Service Plan and will resume at the beginning of the next bill month. |
| 4. | When your local Mobile Data usage reaches around 70% and 90% or such other level as may be specified by us from time to time ("Specified Data Usage Level") and around 100% of the local Mobile Data usage of your Service Plan, notification will be sent to you by (a) SMS and/or (b) email (to the email address given by you for receiving Local Data Usage Alert after verification) ("Local Data Usage Alert"). |
| 5. | We assume no responsibility for the timeliness, deletion, mis-delivery or failure to send or receive any Local Data Usage Alert. |
| 6. | Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan. |
| 7. | Unless otherwise specified, Service Plan included usage applies to local use only. For details on roaming and international charges, please refer to our website www.1010.com.hk. |
| 8. | Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute. |
| 9. | When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting. |
| 10. | Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month. |
| 11. | Only certain devices support the 5G network. |
| 12. | Actual speeds experienced will be considerably less than the theoretical speeds obtainable on a network and may vary due to internet conditions, server speeds, network conditions, coverage, locations, the computer and device used, hardware, software, usage levels and other factors. |
| 13. | You expressly understand and agree that your use of the Mobile Service is at your sole risk, and the Mobile Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or any other equipment or device or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of any part of the Mobile Service. |
| 14. | Terms and conditions of the services included in the Service Plan (if any and if applicable) apply, for details please refer to our website www.1010.com.hk. |
| 15. | We reserve the right to terminate or change these Service Plans, offers or terms and conditions at any time without prior notice. Please refer to our website www.1010.com.hk or visit our shops for the latest version. We reserve the right to make the final decision in the event of any dispute |
| ♦ 5G additional SIM cards Terms & Conditions: | |
| An additional 5G SIM card is applicable to 50GB or above service plans only. Customer can subscribe to an additional 5G SIM card in respect of the primary SIM service contract period to a maximum of four additional 5G SIM cards. You are required to subscribe to each additional 5G SIM card for a commitment period of 24, 30 or 36 months. All additional 5G SIM card usage will be deducted from your service plan’s entitlement. Roaming charges apply when using an additional 5G SIM card overseas. If your service plan or any part thereof is suspended or limited, additional 5G SIM card service will also be suspended or limited. If your service plan is terminated, the additional 5G SIM card will also be terminated and you will have to pay an early termination charge. You will also have to pay an early termination charge if you terminate an additional 5G SIM card before expiry of the additional 5G SIM card commitment period. Terms & Conditions apply. | |
| 1. | Additional SIM Service is only applicable to customers who subscribed to designated 5G service plans (the “Primary SIM Service Plan”). |
| 2. | You may elect to subscribe to Addition SIM Service with 1, 2, 3 or 4 Additional SIM cards. However, you can only subscribe one Addition SIM Service for one Primary SIM Service Plan. |
| 3. | Additional SIM Service is subject to a 24 Commitment Period, which commences from the date on which the last of your number is activated. |
| 4. | You must pay us Early Termination Charge, which is the monthly service fee for the remaining months of the Commitment Period of the Additional SIM Service (the “Early Termination Charge for Additional SIM”) if during the Commitment Period of the Additional SIM Service:
|
| In such case, your Additional SIM services will be terminated and you may not be able to use the service number registered to Additional SIM services. | |
| 5. | If you upgrade your additional SIM services (e.g. from 1 additional SIM to 2 Additional SIM) during the Commitment Period for the Addition SIM service, no Early Termination Charge for Additional SIM will be chargeable by reason of such upgrade. However, the Commitment Period for the Additional SIM services will start to run from the effective date of such upgrade. |
| 6. | All usage of Additional SIM will be counted towards the usage of your Service Plan. Roaming charges will apply when you use the Additional SIM overseas. |
| 7. | If your Primary SIM Service Plan or any part thereof is suspended or limited, the services of the Additional SIM will also be suspended or limited. |
| 8. | Free Clubpoints is applicable to Club members subscribed to designated 5G Additional SIM Card VAS Package. |
| π Piggy Bank Service Terms & Conditions: | |
| 1. | 5G Piggy Bank Service (“This Service”) is applicable to customers subscribing to a designated 100GB or above 5G service plan (including SIM/handset, Multi-User service plans) with local data entailment 80GB or above. |
| 2. | The monthly service subscription fee of This Service is HK$48 when a commitment period is involved. Customer must agree to a commitment period associated with the service plan concerned. The designated 5G service plan subscribers could entitle to This Service for free during the designated 5G service plan commitment period. This Service will be terminated automatically upon the completion of the commitment period. When subscribing to This Service, any remaining local data entitlement will be carried forward to the next billing month up to the end of the commitment period of your service plan. All remaining local data entitlement will be forfeited thereafter. |
| 3. | If you change your service plan, all remaining local data entitlement will be forfeited. |
| 4. | This Service is not among the designated VAS for selection in respect of Handset Plan subscription (if applicable). |
| 5. | You can terminate This Service by giving us at least 30 days' prior notice all remaining local data entitlement will be forfeited without any compensation. |
| 6. | This Service is not applicable to customers subscribing to a 5G service plan with the local data entitlement less than 80GB. |
| 7. | With regard to designated 5G service plan subscribers, This Service allows remaining local data entitlement to be carried forward to the next billing month, throughout the commitment period. The maximum local data entitlement residue that can be carried forward to the next billing month is equal to three times of your service plan entitlement. |
Special Terms and Conditions for 5G Service Plan
- 5G service is only applicable at designated locations with a compatible device. 3G/4G service is provided, if outside 5G service coverage.
- These Special Terms and Conditions are supplemental to the Mobile Service Agreement (“Agreement and form an integral part of the Agreement. In consideration of us offering the Mobile Service and/or the above offer, you agree to subscribe to the Mobile Service subject to the terms and conditions of the Agreement and these Special Term and Conditions.
- Subscription to this Service Plan for 24/30/36 months Commitment Period is required.
- You are required to pay a MTR/Tunnels/Mobile License/Administration Fee of $18 per month.
- Intra-network SMS is text SMS sent within Hong Kong to 1O1O, csl and SUN Mobile customers and is subject to a monthly quota of 500 SMS units ("Quota"). Inter-network SMS is text SMS sent within Hong Kong to users of other Hong Kong networks. International SMS is text SMS sent within Hong Kong to users of overseas networks. Within the monthly Quota, you can enjoy sending any Inter-network SMS at $0.6 per SMS and International SMS at $2 per SMS. The Inter-network SMS and International SMS will be counted towards the Quota. If the usage exceeds the Quota, the Thereafter Charge is $0.3 per Intra-network SMS; $0.6 per Inter-network SMS; and $2 per International SMS. Each SMS holds 160 English or 70 non-English characters, including spaces and punctuation marks. If the SMS contains both English and non-English characters, the limit of 70 characters shall apply. If your message exceeds this limitation, it will be transmitted in form of multiple SMS and each SMS will be charged.
- Local Thereafter Charge for MMS: $2 per MMS.
- GIFTS AND PREMIUMS (if applicable): All gifts and premiums are non-exchangeable, non-redeemable for cash or other benefits. Please refer to the manufacturer's warranty statement included with the product (if any) for a detailed explanation of the product warranty terms applicable to a particular product. If you terminate our service before the expiry of the Commitment Period, we may charge you the full value of gifts and premiums you received in addition to any early termination charges you are required to pay.
- The local Mobile Data service will stop when you use up the monthly local Mobile Data usage included in your Service Plan and will resume at the beginning of the next bill month.
- Not all devices support SMS and/or other services included in the Service Plan. You should check whether your device is able to receive SMS and support any services included in the Service Plan.
- Unless otherwise specified, Service Plan included usage applies to local use only.
- Unless otherwise specified, Service Plan included usage will be calculated on a per minute basis. Any usage of less than one minute will be counted as one minute.
- When you use the Call Waiting service and are connected to more than one telephone line, airtime will be calculated according to the total time spent on all connected lines during call waiting.
- Any unused usage cannot be carried forward to the next bill month and will be forfeited at the end of each bill month.
- If you terminate this Agreement before the expiry of the Commitment Period, the remaining balance of any Rebate or benefit will be absolutely forfeited to us immediately. In addition, you must pay the Early Termination Charge which is the sum of the monthly service fee for the remaining months of the Commitment Period.
- For selected 5G service plans, your basic and top up entitlement support tethering and peer-to-peer (P2P) functions (such as Bit-Torrent). For customers with multiple or additional sim cards, only one sim card can support tethering and peer-to-peer (P2P) functions at a time. Any breach of these restrictions may lead to suspension of your service or additional charges by us.
- You expressly understand and agree that your use of the Mobile Service is at your sole risk, and the Mobile Service is provided on an "AS-IS" and "AS-AVAILABLE" basis and that we expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to merchantability, fitness for a particular purpose and non-infringement. We assume no responsibility for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization settings or for any damage to your Mobile Equipment or any other equipment or device or loss of data that results from the download of any materials, data or information. You expressly relieve us from any and all liabilities arising from the access or use of any part of the Mobile Service.
- Terms and conditions of the services included in the Service Plan (if any and if applicable) apply, for details please refer to our website www.hkcsl.com.
The Club and My HKT
- As a customer of the services you have subscribed to under this Application ("Services"), you will automatically become a member of The Club and an user of My HKT service ("My HKT") (provided and managed by Club HKT Limited and HKT CSP Limited respectively, both of which are subsidiaries of HKT Limited), if you have not already registered. By signing this Application, you understand and agree to:
- the respective terms and conditions of The Club and My HKT and the respective Privacy Statement of the HKT Group and the PCCW Group (which can be viewed at www.theclub.com.hk, www.cs.hkt.com, www.hkt.com/legal/privacy.html and www.pccw.com/legal/privacy.html respectively); and
- appoint The Club and My HKT as your agents to access on your behalf any or all your services accounts with the HKT Group and the PCCW Group to facilitate
- the activation of your membership of; and
- your use of, and our support of the various functions in The Club, My HKT and the Services. Your following email address and mobile number will be used as your contact (including the said email address as your login ID) in relation to The Club and My HKT services.
- If you are unable to provide both a valid email address and a mobile number, My HKT account will not be created, whereas Club HKT Limited will assign an email address to you, as your login ID for The Club registration.
5G Local Data Package:
- This Local Data Package (this “Service”) provides additional 5G monthly mobile data to your designated Ultra Speed mobile service plan.
Current 4G Service Plan customer is eligible to subscribe :- $58/30GB 5G Local Data for 18-month/ 24-month / 30-month/ 36-month commitment period
- $88/50GB 5G Local Data for 18-month/ 24-month / 30-month/ 36-month commitment period
- $100/100GB 5G Local Data for 18-month/ 24-month / 30-month/ 36-month commitment period
- $118/30GB 5G Local Data x Netflix for 24-month / 36-month commitment period
- $178/120GB 5G Local Data x Netflix for 24-month / 36-month commitment period
- $200/150GB 5G Local Data FUP 2Mbps for 24-month / 30-month/ 36-month commitment period
- $250/300GB 5G Local Data FUP 3Mbps for 24-month / 30-month/ 36-month commitment period
- $278/170GB 5G Local Data FUP 3Mbps x Netflix for 24-month / 36-month commitment period
- Subscribing to this services is eligible to automatically upgrade 4G local data, including this Service bonus data and mobile service plan entitlement, to 5G local data, meanwhile, other services terms and conditions will not be changed. Remaining unused data entitlement will be forfeited by default each month.
- For selected 5G service plans, your basic and top up entitlement support tethering and peer-to-peer (P2P) functions (such as Bit-Torrent). For customers with multiple or additional sim cards, only one sim card can support tethering and peer-to-peer (P2P) functions at a time. Any breach of these restrictions may lead to suspension of your service or additional charges by us.