We have implemented a series of anti-epidemic measures in accordance with Department of Health guidelines to safeguard the well-being of our customers and employees.
In addition to the special arrangement for business hours at our retail stores starting February 3, the following precautionary steps have been taken at all HKT, csl and 1O1O outlets:

Staff temperature checks are carried out before work every day. If someone’s temperature is above 37.5°C, he/she will be required to leave the premises, regardless of whether showing any signs of respiratory illness.

All staff must wear surgical masks to prevent spread of germs and droplets. This means customers are able to engage with our staff with peace of mind.


All staff members must wash their hands frequently and thoroughly with soap and water to reduce risk of infection and spread of disease.

Hand sanitizer is readily available to customers at all our outlets, so they can clean their hands at any time. This promotes safety and peace of mind when handling the latest mobile phones and other products.


Disinfection and deep-cleaning procedures at our outlets have been reinforced before and during business hours. We frequently use 1:99 diluted household bleach to thoroughly disinfect all surfaces, door handles and floors.

All 1O1O Centers are equipped with mobile phone UV disinfection machines. Using LED ultraviolet technology, they can sterilize an object to an effectiveness of 99.9% in just 120 seconds.


Let’s fight COVID-19 together, 1O1O, Gleneagles Hospital Hong Kong and Humansa have come up to provide you with the following health tips:

Precautions for face mask

Information confirmed by Dr SHAM Chak On Philip, Specialist in Paediatrics, Gleneagles Hospital Hong Kong

Tips on wearing mask

  1. Choose a suitable size mask. The chin should completely cover the jawbone. And the nose bridge should be well-fitted the mask.
  2. If we need to take off the mask for a short time, we should fold the exposed colored side and try not to touch the colored part with our hands.
  3. Avoid touching the mask after wearing.
  4. Otherwise, should perform hand hygiene before and after touching the mask.

Tips for throwing masks

  1. Clean your hands before touching the exposed part of the mask.
  2. When taking off, your hand only needs to hold the earmuff or the strap of the mask.
  3. Fold the inner part of the mask outward (that is, the exposed part of the mask faces inward)
  4. If possible, put the mask in a plastic or paper bag.
  5. Take off the mask and put it in a covered dustbin.
  6. Wash your hands again.

Tips for extending the life of masks

Attention! Please change a new mask whenever possible.

Method 1:

  1. Prepare a thin piece of 2x2 gauze, spread out into a thin sheet and placed on the inside of the mask.
  2. Replace the gauze after half a day to extend the life of mask.

Method 2:

  1. First, wear non-surgical masks such as cotton masks, activated carbon masks, and then wear surgical masks on the outside. Thus, surgical mask can be used for 2-3 days.
  2. After removing the mask, lay it flat on a paper towel and cover it with another paper towel.

Personal & Kids hygiene

Information confirmed by Dr SHAM Chak On Philip, Specialist in Paediatrics, Gleneagles Hospital Hong Kong

Children’s hygiene

  1. For children aged 1-3, they like to walk around and touch things, so they have a high risk in getting the infection.
  2. Parents should be the role model to teach the children to wear mask and avoid always taking off the mask.
  3. Parents should teach children how to wear mask properly and the reason of wearing masks. Encourage children take the time to wash hands more frequently.

Wash our hands properly

  1. Wash hands with liquid soap and water.
  2. Rub hands for at least 20 seconds. Rinse with water and dry with a disposable paper towel.
  3. Use paper towel to turn off the faucet.
  4. Or perform hand hygiene with 70 to 80% alcohol-based hand rub is an effective alternative.

Reduce social contact

  1. Citizens should minimize meals and dinners outside, and stay at home as much as possible.
  2. Minimize unnecessary social contacts and avoid visiting crowded places.
  3. If this is necessary, minimize the length of stay whenever possible. ?
  4. Try to avoid shaking hands when greeting.

Household cleaning

Information provided by Humansa

How to prevent bacteria from entering home

  1. Disinfect the soles before entering the house.
  2. Alcohol, hydrogen peroxide, and sodium hypochlorite are good disinfectants, which can kill the coronavirus in 60 seconds.
  3. Wash your hands thoroughly with liquid soap.
  4. Change clean clothes and wash the clothes daily.

Maintain drainage pipes properly

  1. Make sure the U-traps contain water.
  2. Every week, pour one liter of water into each drain outlet.
  3. Don’t alter drainage traps and pipes.

Hygiene in toilet

  1. Flush before using toilet.
  2. After using toilet, put the toilet lid down before flushing.

Comparison of disinfectants

  1. Soaps and liquid soaps can remove COVID-19.
  2. Alcohol is so far the most effective detergent.
  3. Alcohol concentration of 60 to 75% can kill coronavirus more effectively.

Emotion handling

Information provided by Humansa

Stress Management in Elderly

  1. Go to an open and less crowded place, such as garden, wear a mask for a walk.
  2. Go outdoors and breathe fresh air.
  3. If it is necessary to stay at home, elderly can do some stretching exercises.
  4. Call your family for chat.
  5. Family members should care more about their elderly.
  6. Stay positive.


  1. Photos for reference only.
  2. Resources from Centre for Health Protection.
  3. Information confirmed by Dr SHAM Chak On Philip, Specialist in Paediatrics, Gleneagles Hospital Hong Kong.
  4. Information provided by Humansa.