HK$368 DrGo video consultations eVoucher
 
Description

The DrGo app connects you with Hong Kong-registered doctors and other healthcare professionals by video. Our on-demand platform enables you to book an appointment and consult a doctor or other medical practitioner of your choice via a video call. Any prescribed medicine, medical certificate and/or referral letter from the doctor will normally be delivered directly to your door the same day*.

* Actual delivery time varies, depending on location and workload. Delivery applicable only to designated locations.

PROMO code details

Each HK$368 DrGo video consultation eVoucher carries a unique eCoupon code (“Code“) for the consultation fee deduction. Fee for each video consultation may vary depending on choice of medical service and/or the medical/healthcare provider. If the fees payable exceed the HK$368 value of the code, you will need to settle the difference via the DrGo app. You also need to pay any fee incurred for additional medicine.

DrGo service hours^:
8am – 8pm (Monday to Sunday including public holidays)

^ DrGo’s operating hours and services (including delivery) may be suspended under adverse weather conditions or other special circumstances.

Code validity period:
From now up to and including 30 June 2023

How to use the PROMO code


Register or log into your DrGo account

 



Choose a medical service

 



Choose a doctor

Please note fees may vary, depending on doctor chosen. If a fee exceeds the value of a HK$368 DrGo eVoucher, the user needs to pay the difference via the DrGo app.

 



Start video consultation

After an appointment is confirmed, you can conduct your video consultation via the DrGo app.

 



Enter promo code

After completing your video consultation, please enter the promo code to have HK$368 credited against your bill and pay any residue charge to ensure same-day delivery of any prescribed medicine.

Any charge for local mobile data used to access
the DrGo app will be waived for 1O1O customers3

Terms & Conditions:
^ DrGo’s operating hours and services (including delivery service) may be suspended under adverse weather conditions or other special circumstances
* Actual delivery time varies, depending on location and workload. Delivery applicable only to designated locations. Please refer to the “DrGo Terms and Conditions” for details.
 
  1. This Offer is valid from now until further notice.
  2. Customer must subscribe to a designated 1O1O 5G service (8GB or more), agree to a 24-month or longer commitment period and pay a monthly MTR/Tunnels/Mobile Licence/Administration Fee of HK$18. When the said 5G service has been activated, you will be entitled to three HK$368 DrGo video consultation eVouchers, each of which remains valid until 30 June 2023 and will be issued in the form of a promo code. These unique promo codes will be uploaded to the 1O1O app within about five working days, after your 1O1O service plan has been activated. DrGo video consultation eVouchers are subject to “DrGo video consultation eVoucher Terms & Conditions”.
  3. Limited quantities are available while stocks last. Photos are for reference only.
  4. Unless otherwise stated, this Offer cannot be used in conjunction with any other promotional or discount offer, and are non-transferable or exchangeable for cash or other products.
  5. CSL Mobile Limited (“CSL”) is not the supplier of DrGo or DrGo video consultation and makes no guarantee as to the quality of service provided by or available on DrGo. CSL shall not be responsible for any disputes in relation to the DrGo video consultation e-Vouchers. In case of any enquiries relating to DrGo or the DrGo e-Voucher, please contact DrGo Service Hotline at 2380 2323.
  6. CSL and eSmartHealth Limited (operator of DrGo) (“eSmartHealth”) do not assume or share any medical practitioners’ or healthcare professionals responsibility or liability with regard to the quality or appropriateness of the medical or healthcare services provided by them, including the manner of providing the medical or healthcare services such as by way of video consultation or otherwise. CSL and eSmartHealth do not recommend or endorse any medical practitioners, healthcare professionals or medical / healthcare service providers and are not liable or responsible, and do not endorse or support or recommend any information, advice, opinion, diagnosis, treatment, service, medical certificate and/or medication prescribed or given by any medical practitioners or healthcare professionals, for any reasons whatsoever. Please read the “DrGo Terms and Conditons” (available on DrGo website: www.drgo.com.hk) carefully before proceeding to use DrGo.
  7. The General Terms and Conditions of 1O1O apply (https://www.1010.com.hk/tc/terms_and_conditions) to the relationship between CSL and you in respect of the designated mobile plan and the service plan under this Offer.
  8. CSL reserves the right to vary or cancel this Offer and/or amend these Terms & Conditions at any time without notice.
  9. In the event of dispute, decisions made by CSL and/or eSmartHealth will be final.
  10. In the event of discrepancy or inconsistency between the English and Chinese versions of these Terms & Conditions, the English version shall prevail.
 
DrGo video consultation e-Voucher Terms and Conditions:
 
  • Each of the promo code for DrGo video consultation e-Vouchers under this 1O1O Offer (“Code”) is valid up to and including 30 June 2023. Promo code applies to general practice or Chinese medicine via the DrGo app. The Code can be used only during the validity period, after which it will become null and void and will not be reissued.
  • DrGo is provided by eSmartHealth Limited (“eSmartHealth”) and is a platform that facilitates provision of medical and healthcare services from Hong Kong-registered medical practitioners and healthcare professionals, to the benefit of eligible users physically located in Hong Kong. eSmartHealth does not assume or share any medical practitioners’ or healthcare professionals responsibility or liability with regard to the quality or appropriateness of the medical or healthcare services provided by them, including the manner of providing the medical or healthcare services such as by way of video consultation or otherwise. eSmartHealth does not recommend or endorse any medical practitioners, healthcare professionals or medical / healthcare service providers and are not liable or responsible, and does not endorse or support or recommend any information, advice, opinion, diagnosis, treatment, service, medical certificate and/or medication prescribed or given by any medical practitioners or healthcare professionals, for any reasons whatsoever. Please read the “DrGo Terms and Conditions” (available on DrGo website: www.drgo.com.hk) carefully before proceeding to use DrGo.
  • Only one Code can be used for each DrGo video consultation and each Code can be used one time only. No refund, exchange, amendment nor cancellation of the Code will be accepted. Unless otherwise stated, the Code cannot be used in conjunction with any other promotional or discount offer, and are non-transferable or exchangeable for cash or other products.
  • If you make an appointment for a video consultation via DrGo using a Code, but do not attend, or fail to attend at the scheduled start time of the consultation, the Code will be deemed null and void and will not be reissued, and the user will not be compensated in any way.
  • DrGo’s operating hours and services (including delivery service) may be suspended under adverse weather conditions or other special circumstances.
  • Actual delivery time varies, depending on location and workload. Delivery applicable only to designated locations. Please refer to the “DrGo Terms and Conditions” for details.
  • Fee for each video consultation may vary depending on choice of medical service and/or the medical/healthcare provider, and will be listed out when you book for a video consultation on the DrGo App. If the fees payable exceed the HK$368 value of the Code, you will need to settle the difference via the DrGo App. You also need to pay any fee incurred for additional medicine.
  • DrGo is not suitable for symptoms requiring immediate medical assistance, and may not be suitable for certain users. It is up to the medical practitioner or healthcare professional to determine if you are suitable for a video consultation. You must be physically in Hong Kong at the time of the video consultation with a medical practitioner or healthcare professional.
  • Service quality of a video consultation via DrGo depends on the quality of the signal received, Internet conditions, server speeds, network conditions, coverage, locations, device used, hardware, software, usage levels and other factors.
  • eSmartHealth reserves the right to amend these Terms and Conditions and any terms and conditions relating to DrGo at any time without notice. In the event of dispute relating to DrGo, decisions made by eSmartHealth shall be final.
  • In the event of discrepancy between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.