Service Commitment

Customer Service User Guide

Value-added Service User Guide
Voice Mail
Mailbox Set-up / Registered Mobile Phone Retrieval
* 988
Remote Retrieval (via other phone)
9886 6622
Overseas Retrieval
+ 852 9886 6622
Call Forwarding
Service Purpose USSD Codes / Short Codes
Unconditional Call Forward Activate for all calls
* * 21 * tel no. #
Activate for all calls to voicemail
* * 21 * 19 tel no. #
De-activate for all calls
# # 21 #
To check status
* # 21 #
Conditional Call Forward Activate for busy / reject
* * 67 * tel no. #
De-activate for busy / reject
# # 67 #
To check status
* # 67 #
Activate for not answer
* * 61 * tel no. #
De-activate for not answer
# # 61 #
To check status
* # 61 #
Activate for no signal / unreachable
* * 62 * tel no. #
De-activate for no signal / unreachable
# # 62 #
To check status
* # 62 #
Activate Remote Call Forwarding At Hong Kong
9020 1803
At Overseas
+ 852 9020 1803
Call Management
Service Purpose USSD Codes / Short Codes
Block-the-blocker / Call Filtering Toggle Block-The-Blocker
* 136 #
Toggle Do-not-Disturb Lis
* 136 * 1 #
Add Do-not-Disturb List No.
* 136 * 1 * tel no. #
Delete Do-not-Disturb List No.
* 136 * 1 # tel no. #
* 136 * 1 * * tel no. # (Android only)
Delete All Do-not-Disturb List
* 136 * 1 # * #
* 136 * 1 * * # (Android only)
Toggle Authorized List
* 136 * 0 #
Add Authorized List No.
* 136 * 0 * tel no. #
Delete Authorized List No.
* 136 * 0 # tel no. #
* 136 * 0 * * tel no. # (Android only)
Delete All Authorized List
* 136 * 0 # * #
* 136 * 0 * * # (Android only)
Multi-Number Switch On Line 2 / Cancel Line 2 CFU and switch on Line 2
* 133 # 00 #
* 133 * 000 # (Android only)
Switch Off Line 2
* 133 * 00 #
Check status
* 133 * # 00 #
* 133 * * 00 # (Android only)
CFU Line 2 to Voice Mail (same as Line 1)
* 133 * 00 * 19 Line 2 Mobile Tel no. #
CFU Line 2 to a Number
* 133 * 00 * tel no. #
Cancel Line 2 CFU and switch off Line 2
* 133 * 00 * 00000000 #
Multi-SIM Declare Current SIM is On duty
* 131 #
To check Which SIM is On duty
* 131 * #
To check current SIM is on duty or not
* 131 # #
* 131 * * # (Android only)
Get 1O1O Password for Primary SIM
* 777
Get 1O1O Password for Secondary SIM
* 100 * * 777 #
Security and Privacy
Service Purpose USSD Codes / Short Codes
SMS Forwarder Turn on SMS backup
* 119 * 7 #
Turn off SMS backup
* 119 # 7 #
* 119 * * 7 # (Android only)
Check SMS backup status
* 119 * 8 #
Turn on SMS Forwarding
* 119 * 1 * tel no. #
Turn off SMS Forwarding
* 119 # 1 #
* 119 * * 1 # (Android only)
Check SMS Forwarding status
* 119 * 2 #
Messaging
Service Purpose USSD Codes / Short Codes
Bubble Talk Send Message
Press * Recipient's mobile no. > Send / Call > Record
Retrieve / Listen
Press * 0 * > Send / Call
Reply (1O1O/one2free customer only)
Press * > Record after the "beep" sound
Voice Mail Retrieve VoiceMail at Local
* 988
Retrieve VoiceMail when Roaming
* 100 * 988 #
* 101 #
Roaming
Service Purpose USSD Codes / Short Codes
Roaming Call Management Activation of Home Ring Tone
* 133 * 1 #
Activation of Overseas Ring Tone
* 133 * 2 #
Check Ring Tone Status
* # 133 #
Roaming Call Management Day Pass Sign Up
* 136 * * 1 #
Cancel
* 136 * * 2 #
Check Status
* 136 * * 3 #
Roaming Connecting Tone Toggle Roaming Connecting Tone
* 136 * 9 #
Other Features
Call Waiting
When your line is engaged, you will hear a beep sound if a second caller is ringing you. You can temporarily stop the present conversation, answer the second caller and go back to the first one after you have finished.
To Activate > * 43 #
To Cancel > # 43 #
To Answer 2nd call > 2 send
To Answer 1st call > 1 send
To disconnect the current party > 1 send
Call Conference It allows you to make calls up to 5 different parties at the same time. If you are over the phone with A and wants to call up B to join, simply:
1. Press 2 send
2. Enter B's phone no. and send
3. Press 3 send You can then talk to A & B at the same time.
Short Codes (access via handset)
Short Codes (access via handset)
Access Mail@1O1O email account

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＊105 #
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Note: Service charges may incur for accessing information contents via short code