Switch to a new device@ for any reason, or opt for screen replacement up to two times within any rolling 12-month period

Dropped? Water damaged?
Or do you simply want to change your device?
Screen replacement also available!

@New one: A replacement device of the same model and colour as your registered device, or choose from a selection of devices of similar generation and price range (subject to availability).

Update your device’s Registered device^

If you get a new phone, you are allowed to update it once in a contract period. Simply update it online to maintain your Restart entitlements.


Get a brand new device or have your damaged device screen replaced

Switch to a new phone:
Delivered to you in as little as six hours.
Screen replacement:
Ready in as little as one working day.

Bolttech could arrange data transfer service to new device when you choose to switch to a new device, please contact Bolttech for details: 5803 2496

Provide your details

Go to https://restart-device.bolttech.hk/hk/en/swap to select a like-for-like or similar device of a similar price range and generation and provide some basic information.


Get a new device

Your shiny new mobile device will be delivered to a location of your choice in as little as six hours.


1O1O How to register a new device for your Restart service


1O1O Restart Service – How to update device IMEI registration


How to request for device screen replacement service


Please click here for the details of designated handset models

Restart 3.0 HK$48/month
Applies to designated models,
except foldable smartphones
Applies to designated foldable smartphones
Screen replacement required to pay a replacement fee of 3% of the Original SRP.

up to two times Switch or Screen replacement service within any rolling 12-Month period

up to two times Switch or Screen replacement service within any rolling 12-Month period
Switch required to pay a switch fee of 28% of the Original SRP.

Above service plan must agree to a minimum 24 months commitment period and Terms and Conditions applied, for details, please refer to https://restart-device.bolttech.hk/hk/en/terms-and-conditions

No question asked!
Covers even your device is stolen or lost%

1-time device replacement%
and exchange your device for a new one or have your handset screen replaced up to two times within any rolling 12-Month period

% The replacement device for device replacement service will be a new device, without the original packaging and without any accessories. For device replacement, you will be required to pay a device replacement fee of 70% of the Original SRP of the Registered Device at the time of registering the service, only applicable for selected device models and up to 1 time during contract period.

Subscribe to a 5G service plan

Get up to 2 months' Restart 3.0 Handset Switching Service for FREE when subscribing to a 5G service plan.

WhatsApp one of 1O1O’s sales representatives or visit any 1O1O Centre for details.

Restart Handset Switching Service is now upgraded, can enjoy same protection as Restart 3.0 Handset Switch Service
Restart 3.0 Handset Switch Service (Switch and Screen Replacement only) Terms and Conditions
Terms & conditions for Limited Period Offer: