移至主內容
首頁
 
  • 最新消息
    • 熱門之選
    • 1O1O HOME
    • HKT x Perplexity
    • 最新手機
    • iPhone 16 系列
    • iPhone for life 付款計劃
    • Samsung Galaxy S25 系列 | 現正發售
    • Samsung Galaxy Z Fold6 & Flip6 | 現正發售
    • Nothing 系列產品 | 現正發售
    • Sony Xperia 系列 | 精彩娛樂禮遇
    • 熱門智能產品
    • Latest Apple Watch
    • Apple Watch 系列付款計劃
    • MacBook 系列
    • iPad 系列
    • iPad 系列靈活選購計劃 | 輕輕鬆 享有最新 iPad
    • Samsung Smart TV 禮遇
    • PlayStation®5
    • PlayStation®VR2
    • 尊尚禮遇
    • 革新版 1O1O 「中港一卡兩號」服務
  • 手機及裝置
    • 手機及電子產品
    • 舊機回收價格表
    • 淨機尊尚價
    • ProTech+ 手機多重禦防
  • 服務計劃
    • 5G 服務計劃
    • 5G 尊尚服務
    • 5G Upload+ 上傳數據服務
    • 其他服務計劃
    • 1O1O 5G & 網上行 F5G-A 尊尚服務
    • CxO 漫遊數據5G尊尚服務
    • 亞太區5G尊尚服務
    • 中港澳5G尊尚服務
    • 4.5G 服務計劃
    • 4.5G 尊尚服務
    • 4.5G多人尊尚共享服務
  • 尊享服務
    • 5G VAS
    • MOOV 24 bit 音樂服務
    • HKT 延長保養服務
    • 解決方案
    • Restart 服務
    • 反詐專家 | 助您提升手機安全
    • Surfshark ONE 網絡安全方案
    • 網絡安全保障
    • Forghetti 密碼管理服務
    • NFC Mobile Payment 服務
    • 1O1O賬單付款服務
    • Google Play 流動電訊商賬單付款服務
    • 諾頓家庭防護網
    • Blacknut 雲端遊戲服務
    • 家長管理服務
    • Apps 應用程式
    • AR Lens
    • csl Wi-Fi
    • 音樂
    • MOOV 足本版音樂服務套餐
    • 遊戲
    • 流動電視服務
    • Netflix
    • Now Player Junior 服務
    • Viu升級會員服務
    • 愛奇藝
    • 通訊
    • eSIM
    • Volte通話服務
    • 「傾King 」漫遊通話服務
    • WeChat 無限數據組合
    • 86-易
    • 來電過濾服務
    • 短訊服務
    • Wi-Fi通話服務
    • 語音留言信箱服務
    • 其他增值服務組合
    • XBOX
    • Xbox Game Pass Ultimate
    • Microsoft 365 組合
    • Preface TechBites
  • 網絡
  • 企業服務
  • 數據漫遊
    • 一個電話 優質服務垂手可得
    • 漫遊來電處理組合
    • 24小時免費客戶服務熱線
    • 節省金錢 我們為您做到
    • 革新版1O1O「中港一卡兩號」服務
    • 數據漫遊
    • 數據漫遊通行證
    • 天通衛星通訊服務
    • 全港首個航空數據漫遊通行證
    • 港澳連城通行證
    • VoLTE 漫遊服務
    • 「傾King 」漫遊通話服務
    • 漫遊貼士
    • 致電海外
    • IDD 001
    • 國際視像通話服務
    • 國際短訊服務
    • IDD 0060
    • IDD 1678
  • 1O1O 客戶尊享
    • 尊享禮遇
    • 1O1O 客戶精彩禮遇
    • 171010 私人助理服務代勞
    • 全面高爾夫球體驗
    • 優越駕駛體驗
    • 大嶼山自駕深度遊
    • Enlightenment
    • 專業手機護理服務
    • 禮品卡
    • 1O1O 精彩活動
    • 支援
    • 1O1O app
    • 我的賬單
    • 選用電子賬單
    • 繳費方法
    • 選用 / 更改服務

Enquiries

Learn more about
MacBook Pro (M3/M3 Pro/M3 Max)
Learn more about
MacBook Air 13" and 15" (M3)
Learn more about
MacBook Air 13" (M2)
AppleCare+
 
 
Buy NOW
Buy NOW
Buy NOW
Buy NOW
Buy NOW
Buy NOW
 

AppleCare+ for Mac

Every Mac comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary technical support. AppleCare+ for Mac extends your coverage to three years from your AppleCare+ purchase date and includes unlimited incidents of accidental damage protection, each subject to a service fee of HK$799 for screen damage or external enclosure damage, or HK$2,299 for other accidental damage.1

 
 

One stop for support

 
Because Apple designs the computer, the operating system, and many applications, Mac is a truly integrated system. And only AppleCare+ gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.2
  • Priority access to Apple experts by chat or phone
  • Global repair coverage1
  • Onsite service: Request that a technician come to your location or have a courier pick up your Mac for service3
  • Carry-in repair3: Take your Mac to an Apple Store or other Apple Authorized Service provider
 
 

Hardware coverage

 
AppleCare+ for Mac provides global repair coverage, both parts and labor, from Apple-authorized technicians around the world.
Coverage includes the following:
 
  • Your Mac computer
  • Battery1
  • Included accessories such as the power adapter
  • Apple memory (RAM)
  • Apple USB SuperDrive
  • Unlimited incidents of accidental damage protection, each subject to a service fee of HK$799 for screen damage or external enclosure damage, or HK$2,299 for other damage1
 

Software support

 
Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics, including:
 
  • Using macOS and iCloud
  • Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote, and pro apps, such as Final Cut Pro, Logic Pro, and more
  • Connecting to printers and wireless networks
 
(1) Service coverage is available only for Mac and its original included accessories for protection against (i) defects in materials or workmanship, (ii) batteries that retain less than 80% of their original capacity, and (iii) unlimited incidents of accidental damage from handling, each incident being subject to a service fee of HK$799 for screen damage or external enclosure damage, or HK$2,299 for other accidental damage.
 
(2) Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change.
 
(3) Availability of each option depends on country or region in which service is requested and location of Apple Authorized Service Provider. Apple may also request that the customer replace components with readily installable parts.
 
(4) AppleCare+ benefits are in addition to any legal rights provided by consumer protection laws in your jurisdiction. In Hong Kong, Apple Asia Limited (“Apple”) is the obligor in relation to all obligations under this Plan apart from the accidental damage from handling coverage. For the accidental damage from handling coverage, AIG Insurance Hong Kong Limited (AIG HK) is the insurer under this Plan pursuant to a master agreement between Apple and AIG HK, under which such coverage is included as part of the Plan. Apple purchases this coverage from AIG HK as counterparty to the master agreement. Apple is not a licensed insurance agent and does not provide any advice in relation to the insurance coverage provided by AIG HK under the Plan. Purchase of the plan is not required to purchase the covered equipment. For complete details, see terms.
 
 
客戶服務熱線:

2888 1010

1O1O產品快線:

2988 1010

24小時海外緊急支援熱線:

+852 3477 4088

(適用於1O1O 服務計劃號碼的客戶,豁免由海外致電之漫遊通話費用)
關於1O1O

關於我們

就業資訊

幫助與支援

聯絡我們

客戶服務使用貼士

追蹤我們

  • Facebook

  • Linkedin

  • YouTube

  • Instagram

追蹤我們

Facebook
Linkedin
YouTube
Instagram
下載 App

App Store

Google Play

AppGallery

 

網站使用條款 | 個人資料(私隱)政策聲明 | 可接受的使用政策 | 公平使用政策 | 條款及細則 | 不歧視及不騷擾聲明
特別條款 | 規管通知 | 服務優化措施 | 業界實務守則/計劃 | 客戶服務約章
貴金屬及寶石A類註冊交易商 (註冊號碼 :A-B-24-11-08337 / A-B-24-11-08384 )
  CSL Mobile Limited 香港移動通訊有限公司 版權所有,不得轉載。

 
  • What's New
    • What's Hot
    • 1O1O HOME
    • HKT x Perplexity
    • Handset
    • iPhone 16 Series
    • iPhone for Life
    • Samsung Galaxy S25 Series | Available NOW
    • Samsung Galaxy Z Fold6 & Flip6 |Available NOW
    • Nothing series | Available NOW
    • Sony Xperia Series | Entertainment privileges
    • Smart Gadget
    • Latest Apple Watch
    • Apple Watch Payment-by-installments Program
    • MacBook series
    • iPad Series
    • iPad installment programme | Super Low Monthly Installation for iPad series
    • Samsung Smart TV privilege
    • PlayStation®5
    • PlayStation®VR2
    • Service & Privilege
    • Enhanced 1O1O China HK 1-Card-2-Number service
  • Handset & Device
    • Handset & Gadget
    • Trade-in Price List
    • HOTTEST Handset Promotion
    • ProTech+ MultiShield
  • Service Plan
    • 5G Service Plan
    • 5G Prestige
    • Other Service Plan
    • 1O1O 5G & NETVIGATOR F5G-A Prestige Service
    • C-level Data Roaming 5G Prestige Service
    • Asia Pacific 5G Prestige Service
    • China-HK-Macau 5G Prestige Service
    • 4.5G Service Plan
    • 4.5G Prestige Multi-User Service
    • 4.5G Prestige
  • Value-added Services
    • 5G VAS
    • MOOV 24 bit Music Service
    • HKT Extended Warranty
    • Solutions
    • Restart Service
    • Anti-fraud Specialists
    • Surfshark ONE Internet Security Solution
    • Network Security
    • Forghetti Password Management Service
    • NFC Mobile Payment Service
    • 1O1O Direct Carrier Billing Service
    • Google Play Direct Carrier Billing
    • Norton Family
    • Blacknut cloud gaming service
    • Parental Control
    • Apps
    • AR Lens
    • csl Wi-Fi
    • Music
    • MOOV Monthly Package
    • Game
    • Mobile TV Service
    • Netflix
    • Now Player Junior Service
    • Viu Premium Service
    • iQIYI
    • Communication
    • VoLTE Voice Call Service
    • eSIM
    • ''KingKing'' voice roaming service
    • WeChat Unlimited Data Package
    • 86-Easy
    • Call Filtering Service
    • SMS
    • Wi-Fi Calling Service
    • Visual Voicemail Service
    • Other VAS Packages
    • XBOX
    • Xbox Game Pass Ultimate
    • Microsoft 365 Plan
    • Preface TechBites
  • Network
  • Enterprise
  • Data Roaming
    • We are just a phone call away
    • Roaming Call Management Package
    • Emergency Delivery Service
    • 24 Hours Customer Service Hotline
    • We can help you to trim your costs
    • Enhanced 1O1O China HK 1-Card-2-Number service
    • Data Roaming
    • Data Roaming Pass
    • First In-Flight Data Roaming Pass for aircraft data roaming in Hong Kong
    • Call Macau Home Pass
    • VoLTE Roaming
    • ''KingKing'' Voice Roaming Service
    • Roaming Tips
    • Calling Overseas
    • IDD 001
    • Make International Video Calls
    • Send Short Messages
    • IDD 0060
    • IDD 1678
  • 1O1O Customers
    • Privileges
    • 1O1O Customers special privileges
    • 171010 Personal Assistant Services
    • Golf Privileges
    • Car Privileges
    • Lantau Island Driving Tour
    • Enlightenment
    • 1O1O Professional Handset Care Service
    • Gift Card
    • Happenings at 1O1O
    • Support
    • 1O1O app
    • My Mobile Bill
    • Apply for e-Bill Service
    • Payment Methods
    • Apply for / Change of Service